Reports complaints or problems to Housekeeping Assistant Manager if no immediate solution can be found.
Ensures the Housekeeping Assistant Manager is kept fully aware of any relevant feedback from either the customers or other departments.
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel.
To be knowledgeable and promote / upsell Outlets and other facilities/ program whenever opportunities arises.
Ensures a high level of product knowledge of hotel and local area.
Complies with the Hotel policies and procedures relating to Rooms Division.
Complies with all systems and procedures as laid down by the Rooms Division.
Maintains and updates guest history and marketing database as laid down in Front office procedures.
Ensures a high level of customer service is consistently maintained.
Ensures a high level of liaison is maintained between guests and all other departments within the hotel.
Ensures the cleaning and servicing of guest rooms meet Hyatt Brand Standards.
Ensures room are ready for arrival of the day.
Inspects all VIP and long-stay guest rooms (arrival and in-house).
Ensures all in-house guests room are all made up before guest return to the hotel.
Ensure turndown services are done in accordance with brand standards.
Reports to Engineering Department and provide access to the guest room for repair and maintenance.
Handles shoe shine, unpacking and packing of luggage as requested by guest.
Handles pickup and delivery of guest laundry and ensures it is returned to guest room in a timely manner.
Handles all VIP arrival and special turndown amenities.
Handles all suite room occupants.
Ensures proper storage and issues of guest supplies/amenities to the respective floor maid's pantry and Floor Host pantry.
Prepares requisition for insufficient supplies/amenities for the Housekeeping Coordinator to order.
To signed off any replenishment of mini bar items from Room Service.
Assist and channel all reservations booking and flight confirmation to Concierge where necessary.
Handles all collection and delivery of guest laundry.
Handles all guests request item.
Ensures pest control program is followed and treatment is done regularly.
Liaises with Bell Service for smooth handling of luggage and transport services.
Ensures all expected check out guest is given a warmth farewell.
Reports missing and damaged hotel property.
Reports and turns in all Lost & Found items as per Hotel Lost and Found policy.
To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.
Qualifications
Indonesian Nationality with a degree in Hospitality or Business Management
Has minimum 1 (one) year experience in a similar position in 5 (five) stars International Hotel Chain
Previous experience in Luxury Hotel or international experience are advantages
Strong in leadership and business acumen
Excellent English communication skills, strong guest service mindset and people management & development skills
