Company Description
Hotel that makes every moment matter
The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.
Job Description
- Supervise room inspections, staff schedules, and daily housekeeping operations
- Maintain inventory, manage linen and laundry procedures efficiently
- Liaise with Front Office and Maintenance to ensure timely room readiness
- Respond to guest requests and handle VIP setups with urgency and care
- Train, mentor, and induct new team members while promoting a positive work environment
- Handle guest and staff issues professionally, conducting morning briefs and team meeting
Qualifications
- at least 2 years supervisory / team leader experience in hotel housekeeping or accommodation services
- Exceptional interpersonal and communication skills
- Ability to work under pressure and manage multiple priorities
- Ability to work collaboratively with a multicultural team
- Understanding of hygiene, safety protocols, and manual handling procedures
