Job Summary:The Housekeeping Manager is responsible for overseeing all housekeeping operations across the property portfolio to ensure the highest standards of cleanliness, hygiene, and presentation. This role manages housekeeping staff, deep cleaning programs, linen and laundry operations, and cleaning quality control processes to ensure properties remain guest-ready at all times.
The Housekeeping Manager will also establish standardized procedures, monitor operational efficiency, control housekeeping-related costs, and ensure consistent service quality across all managed properties.
Key Responsibilities:Housekeeping Operations Management
- Oversee daily housekeeping operations across all managed properties, including villas, apartments, and clusters.
- Ensure all properties are maintained to guest-ready standards in accordance with company operational guidelines.
- Supervise and coordinate housekeeping teams including housekeepers, supervisors, and external cleaning vendors.
- Develop and maintain housekeeping SOPs and operational standards.
- Monitor staff productivity, scheduling, and allocation based on property occupancy and operational needs.
- Conduct routine inspections to ensure cleanliness standards are consistently maintained.
Quality Control (QC) & Property Standards
- Implement and manage housekeeping quality control processes across the portfolio.
- Conduct regular property inspections and quality audits to ensure compliance with company standards.
- Work closely with Guest Relations and Maintenance teams to address cleanliness or property presentation issues.
- Establish clear QC checklists and inspection protocols for housekeeping teams.
- Monitor guest feedback related to cleanliness and implement corrective actions when required.
Deep Cleaning Program
- Design and manage a portfolio-wide deep cleaning program for all properties.
- Schedule periodic deep cleaning cycles to maintain long-term property condition.
- Ensure deep cleaning tasks include:
- furniture cleaning
- mattress sanitation
- curtain and fabric cleaning
- kitchen equipment deep cleaning
- Track completion of deep cleaning schedules and maintain records.
- Coordinate with Maintenance and Projects teams when structural cleaning or restoration is required.
Linen Management
- Oversee the full lifecycle of linen management including:
- procurement
- inventory tracking
- rotation
- replacement planning
- Ensure proper linen standards are maintained across all properties.
- Monitor linen usage and prevent losses, misuse, or excessive wear.
- Implement linen inventory systems for better tracking and forecasting.
- Ensure adequate linen stock is available to support occupancy demand.
Laundry Management
- Manage all laundry operations (external vendors).
- Monitor laundry quality standards including:
- washing procedures
- stain removal
- fabric care
- ironing standards
- Ensure proper separation and handling of linen types.
- Monitor laundry turnaround time to support property operations.
- Implement cost control measures to optimize laundry expenses.
- Establish quality control for returned laundry items.
Staff Leadership & Training
- Recruit, train, and supervise housekeeping staff.
- Develop training programs for:
- cleaning standards
- hygiene protocols
- property preparation for guests
- Conduct regular performance reviews and coaching.
- Promote a culture of accountability and attention to detail.
Operational Coordination
- Coordinate closely with:
- Operations Managers
- Guest Relations
- Maintenance & Projects
- Launching Team
- Ensure smooth preparation of properties for:
- guest check-ins
- property launches
- inspections and handovers.
Reporting & Performance Monitoring
- Track and report key housekeeping performance metrics including:
- cleaning completion rates
- deep cleaning schedules
- laundry turnaround times
- linen replacement cycles
- Provide regular operational reports to management.
- Identify operational inefficiencies and recommend improvements.
