Job Summary
The Housekeeping Coordinator is responsible for coordinating the daily housekeeping operations across assigned properties to ensure cleanliness, efficiency, and compliance with company standards. This role acts as the main point of coordination between the housekeeping team, internal departments, and vendors by organizing daily schedules, monitoring work progress, managing inventory, coordinating deep cleaning projects, handling guest-related housekeeping requests, and ensuring timely reporting. The Housekeeping Coordinator supports operational excellence by maintaining quality standards, resolving day-to-day operational issues, and ensuring effective communication across all stakeholders.
Key Responsibilities:
Daily Operations Coordination
- Coordinate daily housekeeping schedules and assign tasks based on operational priorities and occupancy.
- Monitor housekeeping activities to ensure all assigned tasks are completed according to company standards and timelines.
- Coordinate room turnovers, public area cleaning, and special housekeeping requests.
- Act as the primary point of communication between housekeeping staff and other departments regarding operational needs.
Quality Control & Property Inspections
- Conduct routine inspections of guest rooms, public areas, and back-of-house facilities to ensure cleanliness standards are consistently met.
- Identify housekeeping issues and coordinate corrective actions with the assigned housekeeping team.
- Report maintenance issues and follow up with the relevant department until resolved.
Team Coordination & Support
- Coordinate and support housekeeping staff in daily operations.
- Assist with onboarding and basic operational training for new housekeeping staff.
- Monitor team attendance, work allocation, and operational productivity.
- Provide performance observations and operational feedback to the Housekeeping Manager.
Inventory & Supply Management
- Monitor housekeeping inventory levels, cleaning equipment, linens, and operational supplies.
- Coordinate replenishment requests to ensure adequate stock availability.
- Ensure proper handling, storage, and usage of cleaning chemicals and equipment in accordance with safety procedures.
Guest Service Coordination
- Coordinate the resolution of housekeeping-related guest requests and complaints in a timely and professional manner.
- Work closely with the Customer Support team to ensure guest satisfaction throughout their stay.
- Follow up on service recovery actions when required.
Deep Cleaning Coordination
- Coordinate and schedule deep cleaning projects across assigned properties.
- Inspect properties to identify areas requiring deep cleaning.
- Define the scope of work and prepare deep cleaning cost estimations.
- Prepare and issue deep cleaning quotations.
- Update all deep cleaning activities, pricing, approvals, and project status in Lark Base.
- Coordinate housekeeping staff and vendors during deep cleaning activities.
- Conduct final quality inspections before project completion.
- Report project outcomes, issues, and recommendations to the Housekeeping Manager.
Reporting & Documentation
- Prepare daily, weekly, and monthly operational reports.
- Update housekeeping records, inspection reports, inventory logs, and deep cleaning documentation.
- Monitor housekeeping KPIs and report operational issues requiring management attention.
Safety & Compliance
- Ensure housekeeping operations comply with company SOPs and health & safety regulations.
- Monitor compliance with proper cleaning procedures and chemical handling standards.
- Conduct routine safety checks on housekeeping equipment and report any issues promptly.
Continuous Improvement
- Identify opportunities to improve housekeeping efficiency and operational processes.
- Support the implementation of new housekeeping procedures and service improvements.
- Collaborate with the Housekeeping Manager to optimize operational performance across all assigned properties.
