Operational Oversight: Manage daily hotel operations, including room bookings, guest services, housekeeping, and maintenance to ensure guest satisfaction and operational efficiency.
Staff Management: Recruit, train, and supervise staff across various departments, ensuring high performance and adherence to hotel standards.
Financial Management: Develop and implement business strategies to achieve financial goals, including setting room rates, budgeting, and forecasting revenue and expenses.
Customer Service: Handle customer complaints and queries, ensuring a high level of guest satisfaction and addressing any issues promptly.
Quality Control: Maintain high standards of cleanliness, presentation, and service delivery throughout the hotel.
Health and Safety: Ensure compliance with health and safety legislation and licensing laws.
Strategic Planning: Plan and direct hotel operations to achieve business objectives and maximize profitability.
Communication: Promote a positive employee relations culture through effective communication and regular team meetings.
Qualifications
Min. Bachelor Degree in hospitality management, business administration, or a related field.
Min. 5 years experience as Operation Manager in hospitality industry.
Proven leadership skills and experience in managing hotel operations and staff.
Excellent customer service skills to ensure guest satisfaction.
Strong communication and interpersonal skills to effectively manage staff and interact with guests.
Ability to handle multiple tasks and work under pressure.
