Hotel General Manager

Hotel General Manager

Casa Tuya Ubud Bali, Indonesia

Boutique Luxury Hotel & Wellness Retreat

About Casa Tuya

Casa Tuya is more than a journeyit is a Safari for the Soul. A boutique luxury hotel

and wellness retreat where relaxed luxury meets personalized wellness, and every

experience is intentionally designed to inspire relaxation, exploration, and self-

discovery.

Safari for the Soul transforms the idea of an external adventure into a deeply

personal one it's a return. Not to a place, but to yourself. It's about chasing wild

landscapes and exploring the inner wilderness where you find clarity, explore

purpose, and discover the possibilities that live within you.

Nestled in the jungle of Taro Village, Ubud, Casa Tuya features just 12 private villas,

allowing for an intimate, highly personalized guest experience. From morning rituals

to evening comforts, every detail is thoughtfully curated to feel both refined and

deeply human.

Guided by this philosophy, Casa Tuya is neither a traditional retreat nor a

conventional luxury hotel. It is a carefully orchestrated environment where service is

intuitive, warm, and emotionally intelligentwhere team culture, guest connection,

and operational excellence are inseparable.

The Role:

We are seeking an exceptional General Manager with 5-star luxury hotel

experience to lead Casa Tuya from pre-opening through launch and ongoing

operations.

This role requires a balance of operational excellence, emotional intelligence,

leadership, and aesthetic sensitivity. The General Manager will work closely with the

Founder and play a pivotal role in shaping culture, service philosophy, and the

overall guest experience.

Key Responsibilities:

Leadership & Culture

Lead by example, embodying Casa Tuya's values and service philosophy

Build, inspire, and mentor a high-performing, service-driven team

Foster a calm, grounded, emotionally intelligent leadership culture

Operations & Pre-Opening:

Oversee all pre-opening planning, SOP development, hiring, and training

Ensure seamless daily operations across villas, restaurant, wellness, and

guest experience

Maintain impeccable standards of service, cleanliness, and presentation

Guest Experience

Deliver a deeply personalized, intuitive guest journey

Ensure guests feel recognized, cared for, and genuinely at home

Oversee Guest Experience Organizer (GEOs) and personalized service

rituals

Financial & Commercial Oversight:

Manage budgets, forecasting, payroll, and cost controls

Collaborate on pricing, positioning, and revenue strategy

Balance profitability with uncompromising guest experience

Brand & Representation:

Uphold international 5-star luxury standards

Act as brand ambassador with guests, partners, and the local community

Ideal Candidate Profile:

Experience

810+ years in luxury hospitality leadership

Proven experience as General Manager or senior operational leader

Background in 5-star luxury hotels, boutique resorts, or wellness-focused

properties

Pre-opening experience strongly preferred

Personal Attributes

Calm, grounded, emotionally intelligent leader

Warm, present, and highly guest-focused

Detail-oriented with strong operational discipline

Comfortable working closely with a Founder

Passion for wellness, intentional living, and experiential hospitality

Skills

Strong financial and operational acumen

Excellent communication and interpersonal skills

Fluent English required (additional languages a plus)

Compensation & Benefits:

Base Salary: Competitive and commensurate with experience.

Compensation will be structured based on experience, location, and contract

type. Candidates are invited to include salary expectations with their

application.

Performance-Based Bonus: Annual bonus tied to operational performance,

financial results, and guest satisfaction KPIs

Accommodation Support: Housing or housing allowance provided (if applicable)

Relocation Package: Available for the right candidate

Benefits: Health insurance, statutory benefits, and paid leave in accordance

with local regulations

Long-Term Opportunity: Growth potential within the Casa Tuya

Hotels portfolio as the brand expands

Final compensation package will be tailored based on experience, contract structure

(local or expat), and overall fit.