Hostess Specialty Restaurant - Jumeirah Bali (National Talent)

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Bali:

Jumeirah Bali is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali's first hammam, and a fitness centre.

About the Job:

An opportunity has arisen for Hostess Specialty Restaurant - Food & Beverage (National Talent) in Jumeirah Bali.

The main duties and responsibilities of this role include:

• Greet guests warmly and engage in friendly conversation to ensure they feel comfortable and welcome upon arrival.
• Schedule dining reservations and coordinate special services or occasions such as anniversaries and birthdays, following Restaurant Reservations SOP.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings efficiently, maintaining high standards.
• Escort guests to their tables, share names with relevant staff, match the dining pace, and present menus promptly after seating.
• Familiarize with the menu and signature dishes to answer guest queries, describe Chef specials, and recommend food and beverage pairings.
• Provide personalized attention to VIP and regular guests/residents, maintaining knowledge of their preferences, allergies, seating choices, and privacy needs.
• Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.
• Follow strict confidentiality protocols to maintain the privacy and confidentiality of all guests.
• Stay informed about in-house services, destination dining themes, local information, and assist guests accordingly with their enquiries.
• Answer phones promptly using standard scripts, maintain guest history and data accurately, complete checklists, assist in inventories, attend training sessions and meetings regularly, promptly handle complaints, and adhere to departmental policies, HSE processes, SOPs, grooming standards, and Jumeirah's service excellence standards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 1 year of experience in a similar role within the luxury hospitality industry
• Good English communication skills
• Confident, energetic and positive personality
• Strong guest service and communication skills
• Passion for delivering personalized luxury service

About the Benefits:

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Locally competitive salary and incentive structure.
• Health care and insurance benefits.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.