About the Company
Heura is one of the fastest-growing fragrance brand in Indonesia, with a vision to become the largest vertically integrated fragrance ecosystem from in-house R&D and formulation through to production, packaging, and omnichannel retail. Since our launch in 2023, our inspired-fragrance collections have led major e-commerce and modern-trade channels, underpinned by a robust social-media presence and an award for Most Growing Shop on Shopee 2023.
Building on this success, we are now expanding our Signature Lineup, a premium collection of original scents designed to up-segment the market and address the needs of discerning consumers seeking luxury and exclusivity. By owning every step of the value chain, we deliver exceptional quality and value directly to customers.
Job Overview
- This is a full-time on-site role for a Host Live Streaming located in Kelapa Gading, North Jakarta, Indonesia. You will be responsible for hosting live commerce sessions across our e-commerce platforms.
Responsibilities
- Open, conduct, and close live sessions in accordance with the run-of-show (SOP).
- Present product unique selling points, variants, prices, promotions, vouchers, bundles, and usage instructions clearly and accurately.
- Engage actively with viewers by addressing them by name, managing Q&A, and handling customer concerns (objection handling) professionally.
- Drive conversions by pinning products, creating appropriate stock and time urgency, executing upsell/cross-sell tactics, and leveraging vouchers and flash sales.
- Maintain the brand's tone of voicefriendly, informative, and never exaggerated or misleading.
Qualifications
- Minimum of a Senior High School/Vocational School diploma or Bachelor's degree in Marketing, Communications, or a related field.
- Confident on camera with clear articulation, and expressive facial and body language.
- Sales-driven, with proven ability to close, upsell, and handle objections courteously.
- Productive and disciplined, with strong punctuality and time-management skills.
