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Shopee

Helpdesk Engineer - IT (Contract - based)

Shopee
Indonesia
3-5 Years
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Job Description

Job Description:

  • Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
  • Troubleshoot and resolve end user application issues, maintain and update technical support documentation
  • Handle asset management, maintain inventory and liaise with vendors
  • Maintain and monitor office network infrastructure, IT security and antivirus tools
  • Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports


Requirements:

  • Fluent English is a must
  • Has experience as IT Service Delivery/Support minimum 3-4 years
  • Graduated in Computer Sciences, Information Technology or related field is preferred
  • Has basic knowledge of computer hardware, software, and OS (Windows and macOS)
  • Enthusiastic and willing to learn in a fluid and fast-paced environment
  • Passionate in IT technology and wants to make a difference with technology solutions
  • Good interpersonal and communication skills to interact effectively at all levels
  • Strong analytical and troubleshooting skills

More Info

Job Type:
Permanent Job
Industry:
Internet/E-commerce
Function:
It Support
Employment Type:
Full time

About Company

Shopee

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 148786379

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Last Updated: 05-06-2026 06:57:47 PM
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