We are looking for an experienced Head of Student Housing to lead a large and dynamic residential community at a university in North Cikarang. This role is ideal for a hands-on leader with proven experience managing services and operations for thousands of students, including student engagement programs, complaint handling, and large-scale move-in and move-out activities.
Key Responsibilities
- Lead daily student housing operations serving thousands of residents.
- Plan and manage semester-based student move-in and move-out, including room allocation, check-in/out, documentation, and cross-unit coordination.
- Establish an effective system for handling student inquiries, complaints, incidents, and escalations.
- Develop student engagement programs, community events, orientation activities, and residential campaigns.
- Ensure consistent implementation of housing regulations, student conduct standards, safety procedures, and emergency protocols.
- Lead and monitor student housing staff to ensure responsive and professional services.
- Coordinate with Security, Facilities, Housekeeping, Student Affairs, Finance, Health Services, and other relevant units.
- Monitor occupancy, complaints, incidents, service performance, and student satisfaction.
- Develop and continuously improve student housing policies, SOPs, and service standards.
Qualifications
- Bachelor's degree in Communication, Business Administration, Management, International Relation or a related field.
- Minimum 5 years of relevant experience, including at least 2 years in a supervisory or managerial role.
- Proven experience managing services for a large student population, including organizing student events, activities, and engagement programs.
- Proven ability to manage high-volume operations and serve a large student population.
- Strong leadership, event management, complaint handling, and problem-solving skills.
- Excellent communication and stakeholder-management abilities.
- Proficient in English is a must.
- Willing to work outside regular hours when required, particularly during move-in, move-out, major events, or emergencies.
