Head of Market & Customer Intelligence

The Market & Customer Intelligence Head is responsible for providing in-depth market, customer, and business performance analysis to support strategic decision-making at the top management level. This position plays a critical role in identifying growth opportunities, market trends and improving the effectiveness of the company's distribution and sales strategies.

Key Responsibilities:

Conduct market, industry, and competitor analysis within the distribution sector

Analyze sales, customer, and distribution channel data to generate actionable insights

Develop customer insights, including segmentation, behavior analysis, needs, and loyalty

Prepare analytical reports, dashboards, and presentations for the Managing Director

Provide data-driven strategic recommendations to enhance sales performance and profitability

Collaborate with Sales, Marketing, and Operations teams to support business planning

Identify market expansion opportunities (products, territories, and distribution channels)

Ensure data accuracy, consistency, and integrity for decision-making purposes Qualifications

Job Qualification:

Bachelor's degree in Statistics, Economics, Business, Management, Industrial Engineering, or related fields

Minimum 35 years of experience in Market Intelligence, Business Intelligence, or Data Analytics (Experience in a distribution company is a strong advantage)

Strong analytical, strategic, and system thinking capabilities

Proficient in data analysis and reporting tools

Solid understanding of market research, customer insights, and business performance analysis

Excellent reporting and presentation skills for senior management

Strong communication skills and ability to work cross-functionally

Detail-oriented, proactive, and results-driven Required Skills

Market & customer analysis

Data interpretation and business insight generation