Head of HC Operations

We are looking for an experienced Head of HC Operations to lead and strengthen our Human Capital operations function. This role will be responsible for ensuring efficient, compliant, and employee-focused HC operations while continuously improving our people processes, systems, and governance.

You will work closely with senior management and cross-functional stakeholders to ensure that our HC practices support business needs while maintaining strong compliance and operational standards.

What You'll Do

HC Operations & Governance

• Lead end-to-end HC operations and employee lifecycle processes, from onboarding to offboarding.
• Develop, review, and improve HC policies, SOPs, processes, and operational guidelines.
• Establish effective HC governance, controls, and service standards.
• Ensure HC processes are consistently implemented across the organization.

Compensation & Benefits

• Oversee payroll, compensation, benefits, incentives, and other employee-related programs.
• Lead annual salary review, salary adjustment, and incentive processes.
• Partner with Finance to ensure accurate payroll, manpower cost planning, budgeting, and reconciliation.
• Ensure compliance with PPh 21, BPJS Kesehatan, BPJS Ketenagakerjaan, and other statutory requirements.

Employee Relations & Compliance

• Oversee employee relations matters, including disciplinary actions, grievances, employment termination, and other sensitive employee cases.
• Ensure compliance with applicable Indonesian employment laws and regulations.
• Work closely with Legal & Compliance and relevant stakeholders on employment-related regulatory matters and potential disputes.
• Ensure HC documentation and processes are audit-ready and properly maintained.

HRIS, Data & Process Improvement

• Lead the effective utilization and continuous improvement of HRIS and other HC systems.
• Ensure the accuracy, integrity, confidentiality, and completeness of employee data.
• Develop and monitor HC reports, dashboards, and key people metrics.
• Identify opportunities for process improvement, automation, and operational efficiency.

HC Team Leadership

• Lead, coach, and develop the HC Operations team.
• Establish clear objectives, service standards, and performance expectations for the team.
• Build a responsive, accountable, and service-oriented HC Operations function.

Business Partnership

• Partner with senior management and business leaders to address HC operational matters and workforce needs.
• Provide data-driven insights and recommendations to support management decision-making.
• Translate business requirements into practical and compliant HC processes and solutions.

What We're Looking For

• Bachelor's degree in Human Resources, Law, Business Administration, Psychology, or a related field.
• 8+ years of progressive experience in Human Capital / HR, with significant experience in HR Operations.
• At least 3 years of experience leading or managing an HR/HC Operations team.
• Strong hands-on experience in HR Operations, Compensation & Benefits, Payroll, Employee Relations, and HR Compliance.
• Strong understanding of Indonesian employment laws and statutory requirements.
• Experience working with HRIS and HR data/reporting.
• Experience in developing or improving HR policies, SOPs, and operational processes.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent stakeholder management and communication skills, particularly when dealing with senior management.
• High level of integrity and ability to handle confidential and sensitive employee information.
• Experience in financial services, insurance, banking, fintech, or other regulated industries is highly preferred.
• Professional proficiency in English is preferred.

What Will Make You Stand Out

• Experience leading an HR Operations transformation or HR digitalization project.
• Experience implementing or upgrading HRIS/payroll systems.
• Strong knowledge of compensation structure, job grading, and manpower cost management.
• Experience handling complex employee relations or industrial relations cases.
• Experience working in a highly regulated organization and supporting internal/external audits.
• Strong understanding of people analytics and HR operational metrics.
• Demonstrated ability to balance operational excellence, compliance, employee experience, and business needs.