Head of Facility Management

Key Responsibilities

1. Implement and coordinate divisional work plans by monitoring contractor performance, action plans, budgets, and KPIs for Strata & High-Rise Management.

2. Develop, review, and verify operational processes, standards, and procedures for Strata & High-Rise property management, including facilities, building maintenance, services, finance, and budgeting.

3. Oversee building and facility condition assessments, maintenance schedules, repairs, and third-party improvement works.

4. Manage property security and safety through technology, staff management, and regular regulatory and safety awareness programs.

5. Analyze and oversee IPL (Environmental Maintenance Fee) tariff structures, billing and collection processes, payment realization, and outstanding receivables.

6. Direct and evaluate IPL revenue planning, financial performance, budgeting, audits, and compliance with company financial policies and regulations.

7. Monitor operational implementation and compliance with company procedures and applicable legal requirements for Strata & High-Rise properties.

8. Manage and resolve tenant/resident and visitor complaints related to services, facilities, buildings, technology, and security in accordance with SLA requirements.

9. Oversee resident and customer service procedures and ensure effective resolution of facility and building-related issues to achieve service satisfaction.

10. Manage operational data and performance reporting, ensuring accurate and timely management reports for relevant stakeholders.

11. Ensure consistent implementation of Building Management systems, policies, SOPs, and procedures in line with business requirements.

12. Develop and evaluate employee performance through training, assessment, and succession planning to ensure competency and productivity meet company targets.

Job Requirements

1. Bachelor's degree in Engineering / MEP or a related field.

2. Minimum 12 years of experience in Property or Strata Building Management, with at least 8 years of managerial experience.

3. Proven experience in managing Strata and High-Rise properties, including building operations, facilities, maintenance, and resident/tenant services.

4. Strong knowledge of property management, building management, preventive maintenance, and health & safety.

5. Experienced in managing contractors, vendors, budgets, operational KPIs, and financial performance.

6. Experience in managing IPL/service charges, billing, collections, and outstanding payments.

7. Strong customer service and stakeholder management skills, with the ability to handle resident, tenant, and owner concerns effectively.

8. Strong leadership, decision-making, problem-solving, and team management skills.

9. Ability to ensure operational, regulatory, and SOP compliance while driving continuous improvement and service quality.