Head of Enterprise Platform & Services

Director - Head of Enterprise Platform & Services:

Our Leading customer in Insurance Sector is seeking a technology leader to drive the enterprise vision, strategy, and execution across Data, Workflow, Contact Center, Portals, and Print & Correspondence platforms. This role will lead modernization, AI adoption, operational excellence, and digital transformation initiatives supporting our TPA and benefits administration business.

Key Responsibilities

• Define and execute the enterprise roadmap for Data, Workflow, Digital Portals, Contact Center, and Correspondence platforms.
• Lead enterprise data strategy, governance, analytics, AI/ML, and cloud modernization initiatives.
• Drive workflow automation, business process optimization, and operational efficiency programs.
• Oversee customer, client, provider, and employer-facing portal platforms and digital experiences.
• Lead modernization of call centre technologies, omnichannel servicing, and self-service capabilities.
• Manage print and correspondence platforms supporting customer and regulatory communications.
• Partner with business and technology leaders to deliver scalable, secure, and compliant solutions & build and lead high-performing global technology and data teams.

Required Qualifications

• 15+ years of experience in Enterprise Technology, Data, Digital Platforms, or Operations Technology.
• 7+ years of leadership experience managing large-scale teams and transformation programs.
• Strong expertise in:
• Enterprise Data & Analytics
• Workflow & Process Automation
• Digital Portals
• Contact Center Technologies
• Enterprise Integrations & APIs
• Cloud Platforms (Azure, AWS, or GCP)
• Hands-on understanding of Python, SQL, Snowflake, Data Warehousing, ETL/ELT, and Data Architecture.
• Proven experience driving enterprise modernization and digital transformation initiatives.

Preferred Qualifications

• Experience in Healthcare, Insurance, TPA, Benefits Administration, or Financial Services.
• Exposure to AI/ML, GenAI, Data Governance, and Customer Experience platforms.
• Experience with FastAPI, Kafka, Kubernetes, Docker, and modern cloud-native technologies.

Key Success Measures

• Enterprise Data & AI Maturity
• Workflow Automation & Operational Efficiency
• Portal Adoption & Customer Experience
• Contact Center Productivity
• Print & Correspondence Effectiveness
• Platform Modernization & Cost Optimization
• Regulatory Compliance & Data Security