Responsibilities
A Head of E-Banking (or Digital Banking) in Shinhan Bank responsible to leads electronic channel strategies, manages mobile/internet banking platforms, drives digital product innovation, and ensures compliance with Bank Indonesia (BI) and OJK regulations.
- Build and execute the roadmap for electronic channels (Mobile Banking, Internet Banking, ATM, SMS Banking, and Virtual Accounts).
- Oversee end-to-end digital product development, features enhancement, and user experience optimizations.
- Maintain alignment with Bank Indonesia (BI) and Otoritas Jasa Keuangan (OJK) regulations regarding cybersecurity, data privacy, and digital transactions.
- Manage relationships with local switching networks, fintechs, and merchant partners.
- Monitor system uptime, transaction settlements, and fraud mitigation strategies across digital platforms.
- Direct cross-functional teams in product, IT engineering, marketing, and customer support.
Requirements
- Bachelor's degree (S1/Master's preferred) in Computer Science, Information Technology, Business, Finance
- Having 10 to 15+ years of total experience in digital banking, fintech, product management, or digital transformation.
- Minimum 5 years in a senior managerial or leadership role handling electronic/digital banking channels.
- Deep understanding of Indonesia's banking framework, OJK guidelines, and BI payment systems policies.
- Familiarity with API banking, core banking integration, UX/UI metrics, and cyber risk management.
- Fluent in English and Bahasa Indonesia
