Head of Business Operations

About Rukita

Rukita is a property technology (proptech) company that provides long-stay rental housing solutions with end-to-end and hassle-free services in Indonesia. The company builds a holistic ecosystem of housing solutions for both tenants & landlords. It provides quality, accessible housing for the young generation while assisting landlords in transforming their assets into high-yield rental properties.

Responsibilities

• Own and ensure smooth day-to-day supply processes, particularly those supporting the Business Development (BD) team, from opportunity creation through signing and go-live.
• Ensure internal systems and processes related to BD operations run effectively, including PMS and Salesforce, and maintain alignment with the BD Guidebook.
• Manage and optimize inbound lead processes, working closely with the BD and Marketing teams to ensure leads are properly handled and converted into opportunities in line with company OKRs.
• Monitor and support the BD signing process, identifying operational gaps and coordinating improvements to ensure a smooth conversion journey through signing.
• Act as the first point of contact for Landlords and coordinate internal teams to resolve operational issues throughout the supply lifecycle.
• Ensure supply data is accurately maintained and synchronized with the Data team to support business reporting and decision-making.
• Support Infokost Pro deal approvals and ensure deals are aligned with commercial and revenue targets.
• Ensure pre-live and go-live processes for UMA and Infokost Pro are executed smoothly and within target timelines.
• Collaborate with AIT, Operations, Finance, Marketing, Data and BD to resolve cross-functional issues and ensure supply readiness.
• Work closely with the AIT team to develop and maintain building notes / property information for Infokost Pro in accordance with product standards.
• Monitor and optimize inbound lead sources and work with Marketing to identify opportunities to improve lead quality and conversion.
• Identify recurring operational issues and drive process improvements to improve efficiency, scalability and business performance.
• Act as a Project Manager for UMA, owning the process end-to-end from planning and coordination through execution and go-live.
• Conduct regular syncs with the Head of BD and BD leaders to provide updates, share insights, and communicate progress, risks, and improvement initiatives.

Requirements

• Bachelor's degree in Business, Management, Operations, Engineering or a related field.
• 3-5 years of experience in Business Operations, Project Management, Supply Operations, Sales Operations or a related field, with experience in a lead, senior, or managerial capacity.
• Experience working in a cross-functional environment and coordinating multiple stakeholders across different teams.
• Strong project management and organizational skills, with the ability to manage multiple processes and priorities simultaneously.
• Comfortable working with data, operational systems and process documentation; experience with CRM or PMS systems such as Salesforce is a plus.
• Strong problem-solving skills with a proactive approach to identifying operational gaps and driving solutions.
• Good understanding of Sales/BD processes, lead conversion and commercial operations.
• Strong communication and stakeholder management skills, particularly when working across BD, Operations, Marketing, Finance, Data and Product/Tech teams.
• Able to work independently and take end-to-end ownership of projects and processes.
• Comfortable working in a fast-paced, dynamic environment and adapting to changing business priorities.