We are looking for an experienced and commercially driven Head of Business (Food Delivery) to lead the overall growth and performance of our Food Delivery business. In this role, you will be responsible for defining business strategies, owning P&L performance, driving revenue and GMV growth, expanding strategic partnerships, and delivering a best-in-class customer and merchant experience. You will work cross-functionally with Product, Operations, Marketing, Finance, and Technology teams to build a scalable, data-driven, and sustainable food delivery ecosystem
Requirements :
- Bachelor's degree (S1) is required; a Master's degree or MBA in Business, Management, Economics, Engineering, or a related field is preferred.
- Minimum 8–10 years of experience in FMCG, Food & Beverage, E-commerce, or On-Demand Technology (Ride-Hailing/Food Delivery).
- Minimum 3–5 years of leadership experience managing large-scale regional or national teams.
- Proven track record of driving business growth, scaling operations, and managing multi-billion IDR budgets.
- Strong commercial acumen with extensive experience in P&L ownership, business strategy, and revenue optimization.
- Excellent analytical and data-driven decision-making skills with the ability to translate insights into business actions.
- Exceptional stakeholder management, negotiation, and leadership capabilities in a fast-paced, high-growth environment
Job Descriptions :
Commercial & P&L Management
- Own the overall business performance, including revenue growth, profit margins, and operational cost efficiency.
- Develop and execute monetization strategies, including merchant commission structures, consumer service fees, and digital advertising revenue streams.
- Drive Gross Merchandise Value (GMV) and active transacting users through strategic promotions, campaigns, and commercial initiatives.
Data-Driven Business Strategy
- Analyze key business metrics such as Customer Acquisition Cost (CAC), Customer Lifetime Value (LTV), Churn Rate, Order Frequency, and other performance indicators to optimize business growth.
- Develop pricing and marketplace strategies, including dynamic pricing, courier allocation, and supply-demand optimization.
- Translate customer insights and behavioral analytics into new product features, loyalty programs, and business opportunities.
Strategic Partnership Management
- Lead high-level negotiations and strategic partnerships with national and international restaurant chains (e.g., McDonald's, KFC, and other key accounts).
- Build and maintain strong relationships with merchant partners to ensure long-term engagement, satisfaction, and platform growth.
- Collaborate with logistics and operations teams to improve delivery efficiency and maintain optimal Estimated Time of Delivery (ETD).
Performance Monitoring & Cross-Functional Leadership
- Monitor business performance, identify growth opportunities, and generate actionable insights to support strategic decision-making.
- Collaborate closely with Product, Engineering, Operations, Legal, Marketing, and other cross-functional teams to drive business objectives.
- Demonstrate agility in responding to market trends, competitive movements, and regulatory changes while ensuring sustainable business growth
