Head of AI & Customer Intelligence

About The Role

This role leads the design and execution of AI-driven decisioning capabilities to enable personalized, data-led customer actions at scale. You will oversee advanced analytics, model governance, and decision orchestration to drive growth while ensuring ethical, compliant, and explainable AI adoption.

Key Responsibilities

• Own the end-to-end AI and decisioning portfolio, including use-case prioritization, model development, deployment, and lifecycle management.
• Design scalable decisioning architectures covering real-time and batch decision engines, rules frameworks, experimentation, and feature management.
• Govern model risk, ethics, explainability, and regulatory compliance, including bias testing and human-in-the-loop controls.
• Drive continuous performance uplift through test-and-learn, champion–challenger models, and causal measurement.
• Partner closely with data science, marketing, technology, and platform teams to embed AI into customer journeys and operations.
  
  

Requirements

• Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, or related fields; Master's preferred.
• Minimum 10 years of experience in AI/ML, advanced analytics, or decisioning platforms.
• Strong understanding of ML engineering, model governance, and production-grade AI systems.
• Experience with cloud platforms (AWS, GCP, Azure) and large-scale data environments.
• Strong leadership, strategic thinking, and ability to translate AI into business impact.