Guest Service Officer - Mandarin Speaker

Company Description

Nestled in an untouched river valley north of Ubud, Padma Resort Ubud is a luxury retreat that blends Balinese culture, lush nature, and attentive hospitality. The resort features 149 elegantly designed rooms, an iconic 89-metre infinity pool, and a range of inspiring dining and wellness experiences. Team members contribute to creating a tranquil environment where guests can reconnect, relax, and unwind. Working at Padma Resort Ubud offers the opportunity to be part of a professional, guest-focused team in a scenic and culturally rich location.

Role Description

The Guest Service Officer – Mandarin Speaker is a full-time, on-site role based at Padma Resort Ubud. This position is responsible for welcoming guests, managing check-in and check-out processes, and handling receptionist duties such as answering inquiries, managing reservations, and coordinating guest requests. The role involves providing clear, courteous communication in Mandarin and English, assisting with guest services throughout their stay, and ensuring prompt resolution of any issues. The Guest Service Officer collaborates closely with other departments to provide seamless service and maintain high guest satisfaction standards.

Qualifications

• Strong Guest Service and Guest Services skills, with a focus on creating positive guest experiences.
• Proficient Customer Service skills, including problem-solving and handling guest inquiries professionally.
• Excellent Communication skills in Mandarin and English, both verbal and written.
• Previous experience in hospitality or front office roles is highly beneficial.
• Ability to work flexible hours, including weekends and holidays, as needed in a resort environment.
• Professional appearance, strong interpersonal skills, and the ability to work collaboratively in a diverse team.
• Familiarity with hotel management systems and basic computer skills is an advantage.