Role Summary
The Guest Service & Front Office team member supports day-to-day venue operations at OXO The Factory by welcoming and guiding guests, supporting coworking members, coordinating arrivals for events and bookings, and keeping the front-of-house environment calm, clear, and service-ready. This role works closely with Event Ops, Sales/Admin, Security, and Housekeeping to ensure every guest experience runs smoothly.
Key Responsibilities
- Guest experience and venue flow
- Welcome guests and members, confirm their purpose of visit, and guide them to the correct area.
- Manage & provide clear information about venue rules, facilities, schedules.
- Handle guest concerns and requests
- Event day support (front-of-house)
- Coordinate arrival timing with Event Ops, including vendor access, VIP arrivals, and guest list support.
- Support registration and wristbanding, scanning, badge printing, or ticket validation when applicable.
- Coworking member support
- Support member access and day pass flow, including answering questions and directing to desks, rooms, and amenities.
- Help manage meeting room usage and schedule flow, coordinating with internal calendars and on-site availability.
- Admin and coordination
- Maintain basic logs: guest/member counts, incidents, lost and found, and operational notes.
- Support administrative tasks such as printing, inventory checks, and coordination messages.
- Work with Operations to report recurring issues and suggest improvements to the guest flow.
Required Skills and Behaviors
- Clear communication, confident speaking, and good listening skills
- Strong situational awareness in busy environments
- Service mindset with firm boundaries and a calm tone under pressure
- Organized, detail-aware, and able to follow checklists and SOPs
- Comfortable using basic tools: messaging apps, spreadsheets, calendars, and simple registration tools
Experience
- 1+ year in customer-facing roles such as event venue, coworking, F&B service, retail, or reception for a workspace
- Experience supporting events or high-traffic venues is a plus
Working Conditions
- Shift-based work, including evenings and weekends depending on event schedules
- Standing and moving around the venue during peak hours
- Requires a professional appearance and consistent punctuality
