Guest Relation Officer

Company Description Tip Tap Toe Jogjakarta is a vibrant dining destination in Sleman, Yogyakarta, known for its warm, welcoming atmosphere and consistently delicious menu. The restaurant focuses on thoughtfully prepared dishes made with fresh ingredients, offering quality food and great drinks for a wide range of occasions. Guests experience attentive, friendly service from a team that is genuinely passionate about making everyone feel at home. Whether visitors come for a casual lunch, romantic dinner, or special event, Tip Tap Toe aims to deliver an unforgettable experience. It is regarded as a must-visit spot for those seeking a lively ambiance and excellent hospitality in Sleman.

Role Description The Guest Relation Officer is responsible for welcoming guests, managing reservations, and ensuring a smooth and pleasant dining experience from arrival to departure. This part-time, on-site role in Sleman includes greeting guests, guiding them to their tables, responding to inquiries, and coordinating with the service team to handle special requests or events. The role involves managing guest feedback, addressing concerns promptly, and maintaining a professional, approachable presence at all times. The Guest Relation Officer also supports basic administrative tasks such as recording guest details, assisting with table management, and helping promote menu items and special offers. Flexibility to work evenings, weekends, and holidays is expected.

Qualifications

• Strong interpersonal and communication skills, with the ability to interact confidently and respectfully with diverse guests.
• Customer service and hospitality skills, including experience in guest-facing roles and a focus on creating positive guest experiences.
• Organizational and multitasking abilities, such as managing reservations, coordinating seating, and supporting event arrangements.
• Problem-solving and conflict resolution skills, with the capacity to handle guest concerns calmly and professionally.
• Basic administrative and computer skills, including familiarity with reservation or point-of-sale systems.
• Professional appearance and demeanor, with attention to punctuality and reliability.
• Ability to work on-site in Sleman and adapt to a fast-paced restaurant environment, including evenings and weekends.
• Previous experience in restaurants, hotels, or customer service is preferred; proficiency in Indonesian and conversational English is an advantage.