Role Description
The Group Reservation Agent is responsible for handling group booking inquiries, confirming reservations, and maintaining accurate records for room blocks, events, and packages. This full-time, on-site role based in Denpasar involves managing phone and email communications with travel partners, corporate clients, and event planners, while ensuring prompt, courteous, and professional responses. The Group Reservation Agent supports guests by providing clear information on room types, policies, and services, and collaborates with Front Office, Sales, and Events teams to ensure seamless group arrivals and stays. Attention to detail, strong organizational skills, and a commitment to service excellence are essential to success in this position.
Qualifications
- Strong customer-focused skills, including Customer Service and Communication, with the ability to handle diverse guest and client needs professionally.
- Proficiency in Reservations processes, including managing group blocks, rates, availability, and reservation systems or PMS software.
- Professional Phone Etiquette and experience in handling inbound and outbound calls in a hospitality or service environment.
- Experience with Receptionist Duties, such as managing inquiries, coordinating information between departments, and maintaining organized records.
- Previous experience in hotel reservations, front office, or hospitality operations, ideally within a luxury or resort setting.
- Good command of English; additional language skills are an advantage.
- Strong attention to detail, numerical accuracy, and time management skills, with the ability to prioritize multiple group requests.
- Comfort with computer-based work, including reservation systems, email, and standard office applications.
- Ability to work on-site in Nusa Dua, Bali, with a flexible schedule that may include weekends and holidays as needed.
