Handling daily query from direct member/Company PIC/Brokers from all channels such as Email, WhatsApp and inbound call
Generate daily and monthly report that necessarily needed that contain their daily activity
Handling complains or dispute from all members including PIC and brokers
Assist for patient admission problem in hospital such as card rejection
Handling request from PIC for special treatment in hospital such as full cover excess, manual admission guarantee letter or patient early discharge
Provide detail transaction needed for customers usage history
Update claim monitoring for PIC/Brokers that have big claim for inpatient treatment
Able to analyze performance interaction and complaint trend in comprehensive and accurate report
Assist Company PIC and brokers for reconcile data member or billing, have good communication with Sales Team and Partners
Assist Company PIC and brokers for reconcile data member or billing, To Send information claim letter to Broker/Sales, if claim letter is not sent automatically to Broker
Requirements:
Minimum 3 years of working experience customer service in insurance industry
Excellent interpersonal and communication skills (both oral and written) with the ability to work with internal and external stakeholders
Good communication and customer handling skills.
Excellent attention to detail, and ability to work efficiently
Strong analytical and logical thinking skills.
Capable of multitasking in a fast-paced environment, managing chats, emails, and calls simultaneously.
