GRO / Hostess

We are looking for a Guest Relations Officer who will create memorable guest experiences with genuine warmth, attention to detail, and proactive service.

Requirements:

1. Minimum 1–2 years of experience as GRO, Guest Relations, or Front Office in hospitality, beach club, or luxury property.

2. Excellent communication skills in English (additional languages are a plus).

3. Confident, warm, and engaging personality.

4. Ability to handle VIP guests with professionalism and care.

5. Strong organizational and multitasking skills.

6. Tech-savvy (knowledge of reservation systems, POS, and guest apps is an advantage).

7. Flexible with working hours, including weekends and holidays.

8. Well-groomed with a professional appearance.

Qualifications:

1. Passionate about delivering exceptional guest service.

2. Problem-solving mindset with a calm approach under pressure.

3. Team player with a positive attitude.

4. Strong attention to detail and the ability to remember guest preferences.

5. Open-minded and culturally sensitive, ensuring all guests feel welcomed and valued.

6. Able to work in a fast-paced environment while maintaining composure and high service standards.