Governance & Business Process Officer

We are looking for a detail-oriented and analytical Governance & Business Process Officer to develop, standardize, and regularly update SOPs across academic and administrative units. This role will collaborate with process owners to understand existing workflows, map business processes, and translate them into clear and effective procedures that support consistent, efficient, and accountable university operations.

Responsibilities:

• Develop and update SOPs across all units.
• Interview process owners to understand existing workflows and operational needs.
• Map as-is and to-be processes into clear flowcharts.
• Coordinate SOP review, approval, and implementation.
• Conduct annual reviews to ensure SOPs remain relevant and effective.
• Maintain SOP documentation, version control, and revision records.
• Recommend improvements for inefficient or unclear processes.

Qualifications:

• Bachelor's degree in Industrial Engineering, Management, Business Administration, Law or a related field.
• Master's degree in Industrial and Organizational Psychology is also relevant.
• Minimum 2 years of experience in SOP development, business process, governance, quality management, or organizational development.
• Experience in developing SOPs within educational institutions is a plus.
• Skilled in stakeholder interviews, SOP writing, and process mapping.
• Proficient in Microsoft Visio, Lucidchart, Bizagi, Draw.io, or similar tools.
• Strong analytical, communication, and documentation skills.
• Knowledge of BPMN, ISO 9001, or document control is an advantage.