About The Role
In this role, you will be responsible for shaping the system and parameter strategy for our Debt Management System (CBOSS) and Auto-Dialer Platform (Ameyo), supporting a large-scale operation of around 700 desk collectors. You will lead problem-solving for all voice-related collection channels, including dialer, softphone, and robocall, and ensure these channels run efficiently and effectively. You will also oversee the end-to-end SDLC for voice solutions to continuously improve contactability, performance, and operational efficiency. This role collaborates closely with operations, risk, product, engineering teams, and external SaaS partners to deliver impactful, scalable solutions for our collection ecosystem.
What You Will Do
- Oversee the administration and optimization of the auto-dialer system to support effective and efficient collection operations.
- Manage and fine-tune system parameters to drive performance improvements and operational outcomes.
- Monitor and analyze the impact of parameter adjustments, providing insights and recommendations for continuous improvement.
- Maintain and support the debt management system (CBOSS), ensuring system integrity, configuration accuracy, and alignment with business needs.
- Collaborate with cross-functional teams to implement system enhancements, support new initiatives, and drive automation.
- Provide technical guidance and support to internal stakeholders on system-related matters.
What You Will Need
- Strong proficiency in utilizing Debt Management Systems and Auto-Dialer platforms
- Minimum 3+ years of experience in a similar role, preferably in collection strategy within a fintech or lending-focused industry
- Strong analytical and problem-solving skills
- Innovative and continuous improvement-oriented mindset
- Able to perform effectively in a high-pressure, target-driven environment
- Demonstrates strong ownership of KPIs and performance outcomes
- Result-driven, with the ability to balance compliance requirements and business results
About The Team
The Collection Strategy Team is part of the Risk Department and plays a key role in shaping how we manage collections throughout the credit lifecycle. We are a data-driven team focused on improving portfolio performance, customer experience, and operational efficiency. The strategies we design directly impact the company's financial health and help reduce risk, making our team an important partner in business decisions.
We work closely with data scientists, product managers, operations, legal teams, and external partners to continuously improve our approach through testing, analytics, and automation. Joining our team means being part of a fast-moving environment where your work will directly influence results at scale.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to Empower Progress by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia's vast consumer household.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial (GoTo) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
