About The Role
Join GoFood as a Senior Associate and help shape how millions of users experience food delivery every day. In this role, you'll tackle real user problems, turn data and user insights into action, and drive initiatives that directly impact growth and customer experience.
You'll work hands-on with multiple teams from marketing and operations to product while staying close to users to ensure what we build truly matters.
If you're excited about solving problems, talking to users, and turning insights into scalable impact, this role is for you.
What You Will Do
- Identify and solve user and business problems by analyzing customer behavior, transaction data, and operational metrics
- Drive user-centric initiatives to optimize the GoFood experience and unlock sustainable growth
- Translate insights into clear recommendations and executable programs across marketing, product, and operations
- Partner with multiple teams to design and deliver end-to-end customer journey improvements
- Monitor key performance metrics through dashboards and regular analysis
- Communicate insights clearly to stakeholders and support alignment across teams
What You Will Need
- 5+ years of experience in strategy, analytics, business operations, or related roles (tech or consulting preferred)
- Strong data analytics skills, with hands-on experience using SQL
- Comfortable combining data with user insights to drive decisions
- Clear, confident communicator with strong stakeholder management skills
- A self-starter who thrives in a fast-paced, collaborative environment
- User-first, problem-solving mindset with a bias for action
About The Team
You'll join a team of curious, driven problem solvers who love digging into data, talking to users, and testing new ideas. We work cross-functionally, move fast, and learn constantly from both successes and failures.
We're also a team of food lovers always curious about new food trends, viral menu items, and what users are ordering next. If you enjoy building impact with smart people and bonding over great food, you'll feel right at home.
About GoTo Group
GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to empower progress by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About Gojek
Gojek is Southeast Asia's leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial (GoTo) only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
