Position: General Manager
Client: Sereno Lombok Resort
Location: Lombok, Indonesia
Department: Administrative & General
Reports To: Owner
Budget: Up to IDR 25.000.000
About Us
The Cakap Group (TCG) is a licensed hospitality management and restaurant consulting company in Indonesia with an 11-year history of success. We design, launch, and manage a diverse portfolio of prestigious projects, ranging from boutique hotels and luxury resorts to restaurants and luxury yachts. With over 150 successful projects and 800+ employees recruited, we offer a stable, dynamic, and internationally standardized working environment.
You will collaborate with a multidisciplinary team of specialists, supported by our state-of-the-art Research & Development (R&D) kitchen and modern training facilities in Bali. Join us to accelerate your career and be part of an exceptional team that transforms ambitious visions into world-class hospitality experiences.
About Our Client
Sereno Lombok Resort is a social wellness boutique hotel in South Lombok, near Selong Belanak and Torok Beach. Surrounded by hills, rice fields, and ocean, the resort combines boutique hospitality with wellness, nature, movement, creativity, and meaningful guest experiences under its philosophy, You are nature too.
The property features ocean-view accommodation, a rooftop infinity pool, restaurant and bar, yoga, garden and terrace spaces, and curated experiences inspired by the natural surroundings. As Sereno continues to grow, the resort is looking for an experienced General Manager to lead its operations, strengthen its team and guest experience, and drive sustainable business performance.
What You Will Contribute
As the General Manager of Sereno Lombok Resort, you will take overall responsibility for the property's daily operations, financial performance, guest experience, and team development. Reporting directly to the Owner, you will lead department heads and the wider resort team, maintain consistent operational and service standards, monitor budgets, revenue, expenses, and key performance indicators, and implement strategies to improve profitability and efficiency. You will also oversee recruitment and performance management, work with Sales & Marketing to strengthen the property's market position, develop strategic partnerships and guest experiences, ensure compliance across the property, and provide regular operational and financial updates to the Owner while driving the resort's long-term growth and success.
What You Will Do
- Take overall ownership of the resort's daily operations, guest experience, and commercial performance.
- Work directly with the Owner to develop and execute the property's business strategy, operational priorities, and growth plans.
- Lead and develop department heads and the wider team, building a strong culture of ownership, service, accountability, and collaboration.
- Establish and maintain consistent standards across Front Office, Housekeeping, F&B, Guest Experience, Engineering, and other operational areas.
- Monitor guest satisfaction, reviews, feedback, and service quality, ensuring issues are resolved promptly and professionally.
- Oversee budgets, revenue, expenses, payroll, cost control, forecasting, and overall profitability.
- Monitor key hotel performance indicators and implement corrective actions and improvement plans where required.
- Identify opportunities to increase occupancy, ADR, F&B revenue, ancillary revenue, and overall guest spend.
- Work closely with Sales & Marketing to strengthen Sereno's positioning, distribution, partnerships, and market presence.
- Develop meaningful guest experiences, wellness activities, events, and partnerships aligned with Sereno's nature and wellness philosophy.
- Build relationships with local communities, tourism partners, suppliers, wellness practitioners, and other strategic stakeholders.
- Ensure the property's facilities, rooms, public areas, restaurant, pool, and guest spaces consistently meet expected standards.
- Ensure compliance with applicable Indonesian hospitality, health, safety, employment, and licensing requirements.
- Oversee recruitment, training, performance management, succession planning, and employee engagement.
- Review operational reports and provide clear financial and performance updates to the Owner.
- Identify opportunities to improve efficiency, service quality, profitability, and the overall positioning of the resort.
- Act as the primary ambassador of Sereno Lombok Resort and represent the property's values and brand professionally at all times.
Who We're Looking For
- Minimum 5 years of progressive experience in hotel or resort operations, including at least 2–3 years in a General Manager, Resort Manager, Hotel Manager, or equivalent senior leadership position.
- Proven experience managing a boutique hotel, resort, lifestyle property, or independent hospitality concept is highly preferred.
- Strong understanding of hotel operations across Front Office, Housekeeping, F&B, Finance, Engineering, and guest experience.
- Strong commercial understanding of revenue management, budgeting, forecasting, cost control, and profitability.
- Proven ability to lead department heads and develop high-performing, service-oriented teams.
- Strong guest experience mindset with a genuine understanding of boutique, lifestyle, wellness, or experiential hospitality.
- Entrepreneurial and hands-on leadership style with the ability to work effectively in an independent resort environment.
- Strong business development and networking skills, with the ability to build partnerships and identify new revenue opportunities.
- Excellent communication, negotiation, problem-solving, and decision-making skills.
- Strong ability to work directly with property owners and translate their vision into practical business strategies.
- Experience working in Lombok, Bali, or another island/remote destination is an advantage.
- Passion for nature, wellness, lifestyle hospitality, and creating meaningful guest experiences is highly valued.
- Fluent in English and Bahasa Indonesia, both written and spoken.
- High level of integrity, accountability, adaptability, and commercial ownership.
What We Offer
- Competitive salary (negotiable based on qualifications)
- Religious Holiday Allowance (THR)
- BPJS Health & Employment Coverage
- Meal Allowance
- Service Charge
- Career growth opportunities within a growing hospitality group
- Opportunity to lead and shape the growth of a resort in Lombok
