General Manager Restaurant - TONE All Day Lounge (Pre-opening) - Canggu

Position : General Manager – Pre-Opening Restaurant

Client : TONE All Day Lounge – Canggu

Location : Canggu, Bali, Indonesia

Department : Administrative & General

Reports To : Owner and Director

Budget : Up to IDR 25.000.000

About Us:

The Cakap Group (TCG) is a licensed hospitality management and restaurant consulting company in Indonesia with an 11-year history of success. We design, launch, and manage a diverse portfolio of prestigious projects, ranging from boutique hotels and luxury resorts to restaurants, wellness & spa concepts, and luxury yachts. With over 150 successful projects and 800+ employees recruited, we offer a stable, dynamic, and internationally standardized working environment. You will collaborate with a multidisciplinary team of specialists, supported by our dedicated training facilities and operational expertise in Bali. Join us to accelerate your career and be part of an exceptional team that transforms ambitious visions into world-class hospitality experiences.

About Client:

TONE All Day Lounge is an effortlessly cool, all-day destination in Canggu, built on a simple yet powerful philosophy: One room. All day. Coffee, cocktails, vinyl. Designed as a welcoming social hub for the local creative community and international visitors, TONE seamlessly transitions from a quality morning coffee experience to an elevated cocktail bar at night, supported by an honest, fire-driven kitchen and a carefully curated, vinyl-first soundscape.

Offering an alternative to the typical beach club scene, TONE is rooted in genuine warmth, impeccable taste, and a welcoming no-VIP culture where every guest feels like a regular. With its focus on authentic hospitality, quality food and beverages, music, and community, TONE aims to become a distinctive and highly respected lifestyle hospitality destination in Canggu. As the venue enters its pre-opening phase, it is looking for an experienced General Manager to build the operation, establish its identity, and lead the team toward a successful launch.

What You Will Contribute:

As the General Manager – Pre-Opening Restaurant, you will take full ownership of transforming TONE All Day Lounge from concept to a fully operational and commercially successful hospitality destination. Working closely with the Owner and Director, you will lead the entire pre-opening process, including operational planning, recruitment, team development, financial preparation, SOP implementation, and brand experience development. Beyond the opening, you will oversee the overall business performance, ensuring seamless operations across the kitchen, bar, coffee, and service teams. This is an opportunity to build a hospitality concept from the ground up, shape its culture and identity, and establish TONE as a distinctive all-day destination in Canggu.

What You Will Do:

Pre-Opening & Operational Setup

• Lead the complete pre-opening process, ensuring the venue is operationally, commercially, and culturally ready for launch.
• Develop and implement comprehensive pre-opening timelines, action plans, budgets, and operational checklists.
• Work closely with the Owner and Director to translate the brand vision, concept, and guest experience into operational standards.
• Establish and implement SOPs, service standards, policies, workflows, and management systems across all departments.
• Coordinate soft openings, staff training sessions, mock services, rehearsals, and operational testing before launch.
• Identify operational gaps during the pre-opening phase and implement timely corrective actions.
• Establish opening and closing procedures, daily checklists, communication systems, and management routines.
• Coordinate with contractors, suppliers, consultants, and external partners to ensure operational requirements are completed on schedule.
• Oversee the readiness of facilities, equipment, furniture, music systems, guest areas, back-of-house areas, and operational infrastructure.

Team Leadership & Development

• Oversee recruitment, selection, onboarding, and development of the pre-opening team in collaboration with the Owner and Director.
• Build, lead, and develop a high-performing team culture centered around genuine hospitality, professionalism, accountability, and attention to detail.
• Develop staffing plans, organizational structures, job descriptions, and workforce requirements based on business needs.
• Prepare and implement training programs covering service standards, product knowledge, guest engagement, POS procedures, and operational protocols.
• Lead, motivate, and manage department heads and team members to ensure consistent operational performance.
• Establish clear communication channels, management routines, and performance evaluation processes.
• Foster a positive and collaborative working environment that reflects TONE's welcoming and inclusive brand identity.

Restaurant Operations & Guest Experience

• Oversee the overall daily operations across kitchen, bar, coffee, service, and support departments.
• Work closely with chefs, bar, and coffee teams to ensure operational readiness, menu execution, product consistency, and efficient service flow.
• Ensure consistent execution of operational, product, service, and brand standards across all business periods.
• Develop and maintain TONE's guest experience, service philosophy, and distinctive hospitality identity.
• Monitor guest feedback, online reviews, and service performance to ensure continuous improvement.
• Build strong relationships with regular guests, local creatives, industry partners, suppliers, and the wider Canggu community.
• Handle escalated guest complaints and ensure effective service recovery and appropriate follow-up.
• Lead the venue after opening, ensuring smooth operations and consistent delivery of the intended guest experience.

Financial, Commercial & Business Performance

• Prepare and monitor pre-opening and operational budgets in collaboration with the Owner and Director.
• Establish effective systems for food, beverage, labour, and operational cost control.
• Monitor revenue, labour costs, COGS, operating expenses, and other key financial performance indicators.
• Establish cash handling, POS, payment, reconciliation, reporting, and financial control procedures.
• Oversee supplier sourcing, purchasing procedures, inventory systems, stock levels, and product specifications.
• Develop and implement strategies to maximize revenue, improve profitability, and optimize operational efficiency.
• Monitor business performance and identify opportunities to improve sales, average guest spending, and overall commercial results.
• Provide regular operational, financial, staffing, and business performance reports to the Owner and Director.

Brand Development, Compliance & Continuous Improvement

• Work closely with the Owner and Director on launch strategy, positioning, promotions, events, and community engagement initiatives.
• Support marketing initiatives and partnerships that strengthen TONE's brand awareness and market positioning.
• Ensure the venue meets all required health, safety, hygiene, sanitation, licensing, and regulatory standards.
• Protect TONE's brand reputation, culture, and positioning through consistent operational execution.
• Continuously identify opportunities to improve the guest experience, team productivity, service quality, revenue performance, and overall profitability.
• Represent TONE All Day Lounge professionally and contribute to its long-term commercial success.

Who We're Looking For:

Must-Have

• Minimum 5 years of experience in Restaurant Management, General Management, or a similar senior leadership position within premium hospitality or F&B operations.
• Proven experience managing restaurants, all-day dining concepts, cocktail bars, cafés, lifestyle venues, or similar hospitality businesses.
• Strong pre-opening experience, with the ability to lead a restaurant from concept development and operational preparation through to successful opening and stabilization.
• Strong understanding of restaurant operations across service, kitchen, bar, coffee, purchasing, inventory, and administration.
• Proven experience recruiting, building, training, and leading hospitality teams, including managing department heads and supervisors.
• Strong commercial understanding with hands-on experience managing budgets, P&L, COGS, labour costs, revenue, and operational expenses.
• Excellent understanding of SOP development, operational systems, service standards, and quality control.
• Strong leadership presence with the ability to inspire teams while maintaining high standards, accountability, and operational discipline.
• Highly organized and capable of managing multiple pre-opening workstreams, deadlines, and stakeholders simultaneously.
• Strong problem-solving and decision-making skills with a proactive, hands-on, and solution-oriented approach.
• Excellent communication and interpersonal skills, with the ability to work effectively with Owners, Directors, consultants, suppliers, and operational teams.
• Good command of English, both written and spoken, with strong communication and presentation skills.
• Flexible to work extended hours, weekends, public holidays, and peak operational periods as required.

Nice to Have (Will Set You Apart)

• Previous experience in launching or managing distinctive lifestyle hospitality concepts, premium restaurants, all-day lounges, or destination dining venues.
• A strong passion for hospitality, food, beverage, specialty coffee, cocktails, music, and contemporary lifestyle culture.
• Experience developing unique guest experiences and building strong relationships with local communities, creatives, and hospitality industry partners.
• Commercially minded with a strong understanding of lifestyle hospitality, contemporary F&B concepts, and market trends.
• Hands-on, entrepreneurial, and adaptable, with the ability to work independently in a dynamic and evolving business environment.
• Guest-focused, detail-oriented, and committed to delivering warm, genuine, and consistently high-quality hospitality.
• Professional, accountable, and comfortable taking full ownership of business operations and long-term performance.

What We Offer:

• Competitive salary of up to IDR 25.000.000, depending on qualifications and experience.
• Religious Holiday Allowance (THR)
• BPJS Health & Employment Coverage
• Meal Allowance
• Service Charge
• The opportunity to lead a restaurant pre-opening project and build its team, culture, and operational standards from the ground up.
• A unique opportunity to shape and establish a distinctive lifestyle hospitality concept in Canggu, Bali.