Job purpose:
- We are a top-rank direct sales company in Indonesia, with the support of our regional partners currently we are expanding rapidly to other business line. We create and sell healthcare/beauty-related and pharmaceutical products via our ecommerce platform channels.
- Currently we are looking for a highly strategic and motivated General Manager, to help establish and grow our business successfully in the region.
- We are dynamic and passionate in growing our ecommerce business globally. We keep the team structure simple, the decisions quick, the management efficient which empower our people with a lot of responsibility and authority, accompanied by full trust and support.
- This role will give you a lot of enjoyable, invaluable management and business know-how and unique experience in ecommerce. You get to see the big picture as well as roll up your sleeves and get hands-on to deliver project results in time. You can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business and many opportunities for further development.
Responsibilities:
1. Strategic Planning and Set up operation in timely and cost-effective manner:
- Conduct situational analyses and geographical targeting exercises to help Group BOD make the right decisions in a timely manner.
- Set up infrastructure and complete all preliminary works prior operation starts under guidance and support from Head Quarter, including make the effective connection with external partners in all areas:
- Products: liaise with factories for product development, product registration and compliance
- Logistics: liaise with 3PLs for fulfilment and last mile services
- Telephone system and infrastructure companies for call center
- Incorporation legal matters: liaise with consultants, Law firms to set up business in compliance with the Law
- Recruitment: support Group HR in relatedactivities
- Other research related to local marketing and sales online activities, customers and competitor analysis.
2. Manage all daily business activities and Budget control
- Taking responsibility for Sales/ Revenue growth and Profitability and other quality targets (product quality and distribution, customer service satisfaction goals)
- Develop/ implement and monitor operational plans within budgets to achieve operational KPIs and business results targets while ensuring alignment and linkage between country team and Regional with regards to process and procedure, policy.
- Create initiatives for continuous improvement on all KPIs.
- Build rapport with partners and agents in the country, handling all issues so that our business run smothly in daily basis.
3. Generate Progress Report
- Produce business performance reports, regulatory compliance reports to submit to superiors in corporate headquarters on daily, weekly, monthly basis as requested.
- Provide other necessary reports with objective of securing maximum market share and sustainable market growth.
4. Employee Management
- Manage local team expectations especially when it comes to necessarily fast changes in operation: Brief the teams about the needs, priorities, KPIs and reasons behind the applied strategy from Group BOD to meet our business goals.
- Involved in staff selection, training development, scheduling, and ongoing professional development of employees.
- Planning capacity and build capability of country teams to contextualize and deliver successful KPIs targets.
- Being a good leader that team can rely on and no afraid to get things done.
Requirements:
- 6+ years of team management experience
- Proven experience in a similar role with overall operations management responsibilities, including back-office operations, supply chain activities, warehouse management, 3PL management, and P&L ownership.
- Telesales / Call Center experience, preferably with physical products, with a proven track record of managing a team of approximately 200 agents.
- Strong background in E-commerce logistics and operations.
- Experience in product sourcing, logistics, e-commerce, or setting up new operations is a plus.
- Experience with healthcare, beauty, or pharmaceutical physical products is highly preferred, particularly products sold through e-commerce and call center channels.
- Problem solving, organizational, communication and negotiation skills.
- Planning skills (project management) and analytical skills.
- Logical and strategic thinking coupled with strong presentation skills.
- Perfect excel and proficiency.
- Customer-centric mindset.
- Strong leadership skills.
- Fluent in English.
