Key Responsibilities
Operational Strategy & Planning
- Develop, implement, and monitor operational strategies aligned with company objectives.
- Establish annual operational plans, budgets, and performance targets.
- Analyze operational performance data to identify risks, opportunities, and improvement areas.
- Coordinate with top management to align operations with business needs and growth plans.
Operational Management
- Oversee daily operations across multiple sites, branches, stores, warehouses, facilities, or production units (depending on business type).
- Ensure operational processes run efficiently, effectively, and cost-optimally.
- Monitor productivity, SLA, service quality, safety, and workflow execution.
- Implement and enforce operational policies, SOPs, and standards.
- Manage capacity, resources, scheduling, and utilization of manpower.
Quality, Compliance & Safety
- Ensure all operations comply with company policies, industry standards, and government regulations.
- Monitor quality control, service reliability, and operational consistency.
- Lead initiatives for workplace safety, risk management, and K3 (if applicable).
- Perform audits, inspections, and corrective actions to address gaps.
People Leadership & Team Management
- Lead, develop, and supervise operational managers, supervisors, and teams.
- Define roles, responsibilities, and performance expectations.
- Provide coaching, training, and leadership development to enhance team capability.
- Foster a culture of accountability, collaboration, and continuous improvement.
Efficiency & Continuous Improvement
- Identify process bottlenecks and implement improvements for cost reduction and productivity.
- Lead operational excellence initiatives
- Implement best practices to improve workflow, reduce waste, and enhance customer satisfaction.
- Evaluate technological tools or systems to support more efficient operations.
Cross-Functional Collaboration
- Coordinate with Accounting, Tax, Finance, HR, Warehouse, Inventory Control and other departments to ensure smooth operations.
- Support customer service operations and ensure service standards are consistently met.
- Collaborate with IT for operational feedback and improvement insights.
Reporting & Performance Analysis
- Prepare operational reports, KPI dashboards, and business insights for top management.
- Analyze trending issues, cost deviations, and operational risks.
- Recommend strategic actions for improvement based on data-driven assessments.
Qualifications
- Bachelor's degree in Business, Operations Management, Accounting or related field (Master's preferred).
- Minimum 1015 years of experience in Operations with 5+ years in senior leadership roles.
- Strong experience managing multi-site or large-scale operational environments.
- Solid understanding of process improvement methodologies.
- Excellent leadership, planning, analytical, and decision-making skills.
- Strong communication, problem-solving, and stakeholder management abilities.
- Proven ability to manage complexity and deliver results in a fast-paced environment.
Preferred Soft Skills
- Strong leadership & people development
- High-level decision making
- Problem solving & strategic thinking
- Excellent communication & negotiation
- Adaptability & resilience
- Data-driven mindset
