General Manager (Lifestyle Hotel & Beach Club)
Job Description
Organization- Dream Hotels
Summary
Job Overview
Leading a lifestyle hotel or resort with a large, high-volume beach club, the General Manager is accountable for overall strategic direction, operational excellence, commercial performance, guest experience, and owner returns.
The role integrates hotel operations with beach, pool, food and beverage, events, memberships or day access, and other ancillary experiences, ensuring safe, seamless, locally relevant guest journeys through seasonal peaks and varied demand. The General Manager will also be expected to lead or support pre-opening and opening-readiness activity when required, from operating model and recruitment through training, commissioning, launch, and stabilization.
Key Responsibilities
Beach Club Operations & Guest Experience
Experience
Hyatt aims to attract a candidate who demonstrates exceptional operational and financial leadership across a hotel and large beach club, while consistently embodying and championing Hyatt's Enterprise Leadership Mindsets and Behaviors, living the company's values, fostering a culture of care, and driving enterprise-wide impact through their leadership approach.
Hyatt Hotels Corporation (NYSE: H) is a global hospitality company with a long-standing reputation for brand stewardship, disciplined growth, and a distinct approach to guest experience anchored in care and service. The company traces its origins to 1957, when entrepreneur Jay Pritzker acquired the Hyatt House motel near Los Angeles International Airport. Over the following decades, Jay and his brother Donald Pritzker expanded the business into a diversified hospitality platform, establishing Hyatt as a leader in hotel management, ownership, and development across North America and, ultimately, globally.
As of December 31, 2025, Hyatt's global portfolio includes more than 1,528 hotels and all-inclusive properties across over 80 countries and six continents, representing approximately 372,000 rooms. The company generated approximately $6.7 billion in revenue in 2025, with a business model increasingly driven by fee-based earnings streams from managed and franchised properties.
Hyatt's brand portfolio has expanded meaningfully over the past decade through both organic development and targeted acquisitions. The company now spans more than 30 brands organized across five portfolios: Luxury, Lifestyle, Inclusive, Classics, and Essentials. Notable brands include Park Hyatt, Alila, Andaz, Thompson Hotels, The Unbound Collection by Hyatt, Hyatt Regency, Grand Hyatt, Hyatt Place, Hyatt House, and Hyatt Ziva and Zilara within the all-inclusive segment.
Strategically, Hyatt is focused on serving the high-end traveler, with a portfolio weighted toward luxury and upper-upscale segments that have demonstrated sustained demand and pricing resilience. The company has been intentional in expanding its presence in resort, lifestyle, and all-inclusive categories, further strengthening its position in leisure travel and experience-driven hospitality.
Hyatt's growth strategy is underpinned by a combination of disciplined development and an expanding global pipeline, with approximately 148,000 rooms in development, representing a company record. The business continues to deliver strong net rooms growth, supported by both new unit expansion and conversion opportunities across markets where Hyatt remains underpenetrated.
At the same time, Hyatt has been executing a multi-year transformation toward an asset-light model, with a target of approximately 90% of earnings derived from fee-based businesses. This shift has been supported by significant asset sales and capital recycling, enabling the company to reinvest in higher-return growth opportunities while enhancing the durability and predictability of earnings.
Hyatt's loyalty platform, World of Hyatt, with more than 60 million members, is a critical driver of customer engagement and repeat business, supporting direct booking channels and strengthening relationships with both leisure and business travelers. The company continues to invest in digital capabilities, distribution, and brand development to support long-term growth.
The company's strategy is focused on Elevating Brands, Talent and Technology and strives to be the most responsive, innovative and highest performing hospitality company in the industry.
Summary
Job Overview
Leading a lifestyle hotel or resort with a large, high-volume beach club, the General Manager is accountable for overall strategic direction, operational excellence, commercial performance, guest experience, and owner returns.
The role integrates hotel operations with beach, pool, food and beverage, events, memberships or day access, and other ancillary experiences, ensuring safe, seamless, locally relevant guest journeys through seasonal peaks and varied demand. The General Manager will also be expected to lead or support pre-opening and opening-readiness activity when required, from operating model and recruitment through training, commissioning, launch, and stabilization.
Key Responsibilities
Beach Club Operations & Guest Experience
- Lead the safe, seamless, and commercially successful operation of a large beach club integrated with the hotel or resort, including beach and pool areas, cabanas or daybeds, food and beverage, events, memberships or day access, and other experiences as applicable.
- Ensure service delivery, capacity management, cleanliness, weather readiness, and guest recovery meet brand and destination expectations across peak and shoulder seasons.
- Lead, coach, and inspire a diverse, multi-disciplinary, and seasonal team that embodies Hyatt's values and Ways of Working and delivers the Lifestyle brand promise through authenticity, creativity, and care.
- Build workforce plans, service capability, and leadership depth that support both daily operations and peak-period or opening requirements.
- Build and maintain strong relationships with ownership, ensuring transparency, trust, and alignment on the strategic direction, performance, capital priorities, and opening readiness of the hotel and beach club.
- Manage the owner's assets effectively to optimize returns for Hyatt and ownership.
- Own the full hotel or resort and beach-club P&L, including rooms, food and beverage, beach-club, events, memberships or day access, and other ancillary revenue streams, with direct accountability for revenue, GOP, labor, and profitability.
- Lead the annual budget and rolling forecast, actively manage seasonality and variances, and direct timely actions to deliver financial targets and protect long-term asset value.
- Oversee capital planning and the disciplined use of owner capital for guest experience, safety, resilience, and property improvements.
- Champion the property's distinctive identity by bringing the Lifestyle brand's personality, creativity, local relevance, and sense of place to life consistently across the hotel and beach club.
- Drive integrated sales, marketing, revenue, and partnership strategies across the hotel, beach club, food and beverage, events, memberships or day access, and other ancillary experiences.
- Optimize pricing, capacity, distribution, demand generation, and shoulder-season opportunities to strengthen market positioning and long-term profitability.
- Build and sustain meaningful relationships with colleagues, guests, owners, local communities, tourism and business partners, and key suppliers to enhance Hyatt's reputation, destination relevance, and business outcomes.
- Ensure adherence to Hyatt and local operational, licensing, food and alcohol, security, environmental, and sustainability standards, protecting the wellbeing of colleagues and guests.
- Lead a proactive safety culture covering beach, pool, water, weather, emergency response, crowd management, and other risks associated with a high-volume coastal operation, while promoting responsible environmental practices.
- Where applicable, lead or support hotel, resort, and beach-club pre-opening from design and operating-model development through licensing, procurement, systems, SOPs, recruitment, training, mock operations, launch, and stabilization.
- Coordinate owners, project teams, brand, contractors, and vendors to ensure opening budgets, timelines, staffing, service standards, and operational-readiness milestones are achieved.
Experience
- Proven leadership in a large lifestyle, resort, or boutique hotel and/or high-volume beach club or destination venue, ideally with integrated hotel, beach, pool, food and beverage, events, and ancillary experiences.
- Demonstrated ability to lead complex, high-volume, and seasonal operations while balancing service excellence, safety, capacity, labor productivity, guest flow, and profitability.
- Hotel or resort pre-opening experience is strongly preferred, with demonstrated involvement from planning and operating-model development through recruitment, training, opening, and stabilization.
- Experience opening, repositioning, or leading a beach club, lifestyle venue, F&B-led concept, or major resort amenity is an advantage.
- Strong commercial, sales, revenue-management, and external-relations leadership experience, with the presence, creativity, and cultural fluency to personally champion the brand in the market.
- Success in elevating guest satisfaction, colleague engagement, brand sentiment, safety performance, and owner relations.
- Experience across multiple disciplines, brands, and property sizes, with strategic agility, cultural sensitivity, and global exposure through leading in diverse cultural contexts.
- Bachelor's degree preferred; hospitality, hotel administration, business, or a related field is an advantage.
- Relevant training or certifications in food safety, pool/beach/water safety, emergency response, and applicable licensing or regulatory requirements are advantageous.
Hyatt aims to attract a candidate who demonstrates exceptional operational and financial leadership across a hotel and large beach club, while consistently embodying and championing Hyatt's Enterprise Leadership Mindsets and Behaviors, living the company's values, fostering a culture of care, and driving enterprise-wide impact through their leadership approach.
- Care Deeply – Lead with values, build trust, and foster a culture of care through self-awareness and integrity.
- Learn Passionately, Adapt Intentionally – Stay agile and forward-looking by embracing diverse perspectives, data, and continuous improvement.
- Win Together Through Connection – Drive enterprise success by aligning stakeholders, breaking down silos, and communicating with clarity and purpose.
- Own It – Take accountability, act decisively, and balance strategic priorities to deliver strong outcomes.
- Cultivate Colleagues – Develop talent and build high-performing teams through coaching, feedback, and empowerment.
- Effectively manage owners assets across the hotel or resort and beach club, with an ongoing focus on maximizing returns and articulating the value Hyatt delivers as a management company.
- Develop, execute, and evolve a multi-year property strategy spanning rooms, beach and pool operations, food and beverage, events, memberships or day access, and other ancillary offerings.
- Lead integrated hotel and beach-club operations through peak and shoulder seasons, coordinating service, staffing, capacity, reservations, and guest flow.
- Maintain a positive and effective relationship with ownership, aligning on strategy, performance, capital priorities, and opening readiness on behalf of Hyatt.
- Use guest, colleague, market, digital, and financial data to inform decisions, business cases, and continuous improvement.
- Understand the full property financials, including departmental P&Ls and beach-club revenue streams, and provide oversight of reporting, forecasting, budgeting, and planning.
- Optimize integrated sales, marketing, pricing, revenue management, distribution, partnerships, and capacity strategies to capture demand and deliver long-term profitability.
- Maintain a pristine, safe, and resilient asset across hotel, beach, pool, and public areas through disciplined preventive maintenance and asset care.
- Lead capital planning and the disciplined use of owner capital to fund guest experience, safety, resilience, and property improvements over time.
- Lead or support hotel, resort, and beach-club pre-opening activity, including operating model, design reviews, licensing, procurement, systems, SOPs, hiring, training, mock operations, opening, and stabilization.
- Embrace technology and digital initiatives for reservations, capacity, guest communications, CRM, POS, memberships, revenue optimization, and connectivity to guests and colleagues.
- Ensure the safety of colleagues and guests, including beach, pool, water, weather, emergency response, crowd management, security, food, alcohol, and local regulatory requirements.
- Ensure property operations, guest service, events, entertainment, and commercial offerings are aligned with the brand and destination while promoting environmental sustainability and responsible coastal practices.
Hyatt Hotels Corporation (NYSE: H) is a global hospitality company with a long-standing reputation for brand stewardship, disciplined growth, and a distinct approach to guest experience anchored in care and service. The company traces its origins to 1957, when entrepreneur Jay Pritzker acquired the Hyatt House motel near Los Angeles International Airport. Over the following decades, Jay and his brother Donald Pritzker expanded the business into a diversified hospitality platform, establishing Hyatt as a leader in hotel management, ownership, and development across North America and, ultimately, globally.
As of December 31, 2025, Hyatt's global portfolio includes more than 1,528 hotels and all-inclusive properties across over 80 countries and six continents, representing approximately 372,000 rooms. The company generated approximately $6.7 billion in revenue in 2025, with a business model increasingly driven by fee-based earnings streams from managed and franchised properties.
Hyatt's brand portfolio has expanded meaningfully over the past decade through both organic development and targeted acquisitions. The company now spans more than 30 brands organized across five portfolios: Luxury, Lifestyle, Inclusive, Classics, and Essentials. Notable brands include Park Hyatt, Alila, Andaz, Thompson Hotels, The Unbound Collection by Hyatt, Hyatt Regency, Grand Hyatt, Hyatt Place, Hyatt House, and Hyatt Ziva and Zilara within the all-inclusive segment.
Strategically, Hyatt is focused on serving the high-end traveler, with a portfolio weighted toward luxury and upper-upscale segments that have demonstrated sustained demand and pricing resilience. The company has been intentional in expanding its presence in resort, lifestyle, and all-inclusive categories, further strengthening its position in leisure travel and experience-driven hospitality.
Hyatt's growth strategy is underpinned by a combination of disciplined development and an expanding global pipeline, with approximately 148,000 rooms in development, representing a company record. The business continues to deliver strong net rooms growth, supported by both new unit expansion and conversion opportunities across markets where Hyatt remains underpenetrated.
At the same time, Hyatt has been executing a multi-year transformation toward an asset-light model, with a target of approximately 90% of earnings derived from fee-based businesses. This shift has been supported by significant asset sales and capital recycling, enabling the company to reinvest in higher-return growth opportunities while enhancing the durability and predictability of earnings.
Hyatt's loyalty platform, World of Hyatt, with more than 60 million members, is a critical driver of customer engagement and repeat business, supporting direct booking channels and strengthening relationships with both leisure and business travelers. The company continues to invest in digital capabilities, distribution, and brand development to support long-term growth.
The company's strategy is focused on Elevating Brands, Talent and Technology and strives to be the most responsive, innovative and highest performing hospitality company in the industry.
More Info
Key Skills
financial leadership
beach club operations
About Company