General Manager Food Court & Retail Operations

WE'RE HIRING

General Manager – Food Court & Retail Operations

We are looking for an experienced General Manager – Food Court & Retail Operations to lead the development and operation of a large-scale employee dining and commercial area.

The site covers approximately 800 sqm and will accommodate multiple food & beverage tenants, retail concepts, and supporting facilities such as a minimarket.

This role is not only responsible for daily operations, but also for building a commercially sustainable concept that can be replicated across multiple locations in the future.

Key Responsibilities

Commercial & Tenant Management

• Develop the overall tenant mix and commercial strategy for the area.
• Identify, approach, negotiate, and onboard F&B and retail tenants.
• Manage rental, revenue-sharing, and other commercial partnership models.
• Maintain high tenant occupancy and continuously improve tenant performance.
• Evaluate tenant concepts, pricing, product mix, and suitability for the target market.
• Identify additional revenue opportunities within the site.
  
  

Business Development

• Build partnerships with F&B brands, retailers, suppliers, and strategic partners.
• Support expansion opportunities into additional corporate, office, industrial, or commercial locations.
• Develop a scalable business model and operating playbook for future sites.
• Prepare business plans, revenue projections, and site feasibility analysis.
  
  

Operational Management

• Oversee the end-to-end daily operations of the food court and retail area.
• Ensure cleanliness, safety, facility readiness, service standards, and customer experience.
• Establish and monitor operational SOPs for all tenants.
• Coordinate maintenance, security, cleaning, utilities, waste management, and supporting vendors.
• Handle operational issues and ensure fast resolution of tenant or customer concerns.
  
  

Financial Performance

• Manage site revenue, operating expenses, and profitability.
• Monitor tenant sales performance and commercial productivity.
• Prepare budgets, forecasts, and regular management reports.
• Identify opportunities to improve margins and operating efficiency.
  
  

Customer Experience & Activation

• Create programs, promotions, and activations to increase traffic and spending.
• Ensure the area remains attractive, relevant, and convenient for employees.
• Work closely with internal teams and partners to continuously improve the customer experience.
  
  

Qualifications

• Minimum 5 years of experience in commercial operations, retail, food court, mall, F&B, hospitality, property management, or related industries.
• Minimum 2–3 years in a managerial or leadership position.
• Experience managing multiple tenants or commercial partners is highly preferred.
• Strong understanding of leasing, tenant management, commercial negotiation, and operational management.
• Strong business and financial acumen.
• Comfortable working with revenue targets, budgets, and P&L.
• Strong leadership, negotiation, problem-solving, and execution skills.
• Able to build systems and processes from the ground up.
• Entrepreneurial and highly hands-on.
• Experience in opening new sites or managing multi-location operations is a strong advantage.
  
  

We Are Looking for Someone Who

• Thinks like a business owner, not only an operational manager.
• Can balance commercial growth and operational excellence.
• Is comfortable building a new business from an early stage.
• Can turn one successful location into a scalable operating model.
• Has strong ownership and is willing to work directly in the field when necessary.
  
  

Why Join Us

This is an opportunity to build and lead a new business model from the ground up.

The goal is not simply to operate one employee canteen, but to develop a scalable workplace food court and retail management business that can grow across multiple corporate and commercial locations.