GDS Travel Customer Expert

Qualification:

• Minimum D3 any Major (Fresh Graduate are Welcome)
• Minimum GPA 2,75
• Experience minimum 6 months in Call Center (Have experience in travel industry/GDS operations preferred)
• Proficiency in GDS systems (Amadeus/Galileo/Sabre)
• Communicative.
• Good written and verbal communication skills in English (B2)
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Willing to place in SURAKARTA (SOLO RAYA)

Job Responsibilities:

• Manage flight bookings & reservations on GDS portals (Amadeus/Galileo/Sabre)
• Handle refunds, cancellations, reissues, & itinerary changes accurately
• Address customer queries, documentation, & concerns
• Resolve customer escalations (including email, chat, and voice) professionally
• Maintain high-quality service with timely resolutions