We are seeking a proactive and detail-oriented Sales Support & Implementation Coordinator to play a key role in ensuring a seamless customer onboarding and implementation experience.
In this position, you will act as the primary liaison between customers, the Sales Team, and Implementation Specialists to support the successful transition from sales to project execution. You will be responsible for coordinating communication, managing documentation, tracking customer requirements, and supporting implementation activities to ensure projects are delivered efficiently and professionally.
The ideal candidate possesses strong organizational and communication skills, thrives in a fast-paced environment, and is committed to delivering an excellent customer experience throughout the implementation journey.
Key Responsibilities
- Act as the primary liaison between customers, Sales Representatives, and Implementation Specialists
- Support the handoff process from sales closing to implementation onboarding
- Ensure all customer requirements, expectations, and project details are accurately communicated to
- implementation teams
- Maintain regular communication with customers regarding onboarding progress, timelines, and next
- steps
- Coordinate kickoff meetings and follow-up sessions with internal and external stakeholders
Is this you
- Excellent communication skills in English (minimum C1 level)
- Strong analytical and numerical skills (logic score above 85)
- Minimum 1 year of previous experience in the Travel Agency industry and familiarity with GDS systems
- Experience in Sales Support and/or Implementation roles is considered a plus!
Be Part of the ATI Journey
At ATI Business Group, our mission is to support our clients growth by providing cost-effective technology and talented, scalable resources on demand. Since our founding in 2002, ATI has focused exclusively on serving the travel and hospitality industries worldwide. With over 900+ employees, we are proud to deliver exceptional services that drive success for our global clients.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
