About Gabo
Gabo is building an AI workforce that handles customer conversations for businesses across WhatsApp, chat, email and voice. Today, most companies still rely on humans to respond to leads, answer questions, and follow up manually. This leads to slow replies, missed opportunities, and lost revenue.
We believe AI should not just assist teams, but actually do the work. Gabo responds instantly to every lead, qualifies customers, books appointments, and follows up automatically. When needed, it hands off to a human with full context, so nothing is lost in the process.
We are focused on real outcomes. More conversions, faster response times, and less manual work. We are building for businesses in Indonesia and Southeast Asia, where speed and consistency in communication directly impact revenue.
We are early, moving fast, and working closely with real customers to shape the product. The goal is simple: build something that businesses rely on every day.
What Makes Gabo Different
- Gabo is an AI-native omnichannel inbox built from the ground up, not an AI layer added on top of existing tools.
- It unifies conversations across WhatsApp, calls, email, and chat into one place, where both AI and humans can operate with full context. Every interaction is connected into a single thread per contact, so nothing gets lost.
- Teams can work alongside AI from day one, then gradually rely on it more over time. Gabo allows teams to define SOPs, review how the AI is performing, manage knowledge, and improve workflows as usage grows.
- It supports both reactive and proactive automation. Gabo can respond to incoming messages instantly, as well as trigger workflows based on events, schedules, or integrations.
- Workflows are designed as actions the AI can take to complete tasks, not just reply. This includes booking appointments, sending confirmations, assigning requests, and following up until there is a clear outcome.
- Gabo supports both real-time conversations and multi-step follow-ups. It can respond immediately when needed and continue conversations over time to ensure nothing is missed.
What You'll Work On
• Real-time messaging flows across WhatsApp, voice, and chat
• AI-driven workflows for lead qualification, booking, and follow-up
• Inbox and escalation systems for human intervention
• Integrations with external systems such as CRM, calendars, and payments
• Core product features across frontend and backend
What We're Looking For
- You've built and shipped real products, not just worked on isolated tasks. You understand what it means for something to run in production and be used by real customers.
- You debug with data, not guesses. When something breaks, you look at logs, traces, and behavior to understand what actually happened.
- You default to simple solutions. You only introduce complexity when it is necessary, not because it looks better on paper.
- You think in systems, not just features. You consider edge cases, failure modes, and how things behave over time, especially when dealing with real-time messaging and integrations.
- You are comfortable owning the full lifecycle of a feature. From idea to implementation to production, including fixing issues and improving it after release.
- You move fast and prefer shipping over perfection. You are able to make progress without waiting for perfect specs or detailed instructions.
- You are comfortable working in a small team with high ownership. You want to build, not just maintain, and you care about the product you are working on.
