Fulfillment Operation Management

What you will do

• Lead daily fulfillment center operations from inbound, storage, picking, packing, to dispatch to ensure smooth and timely product flow.
• Conduct regular genba and shopfloor management to monitor operational conditions, identify bottlenecks, and ensure adherence to standards.
• Monitor and improve warehouse productivity and throughput, including manpower utilization and operational efficiency.
• Monitor inventory accuracy and integrity, ensuring stock movements and warehouse processes are properly executed.
• Analyze operational performance and identify gaps against targets, then develop and execute improvement action plans.
• Coordinate with relevant teams to resolve operational issues, bottlenecks, and service-level risks.
• Drive continuous improvement initiatives to simplify processes, reduce waste, and improve fulfillment performance.
• Ensure warehouse operations comply with SOPs, safety standards, quality requirements, and company policies.
• Lead, coach, and develop operational teams to build strong execution capabilities and performance culture.
• Manage manpower allocation and operational resources according to business volume and workload requirements.
• Collaborate with Business Fulfillment, Stock Management, Commercial, and other relevant teams to ensure fulfillment operations support overall business needs.
• Monitor and improve key operational metrics such as productivity, fulfillment rate, inventory accuracy, OTIFQ, and operational efficiency.

What you will need

• Bachelor's degree in Management, Logistics, Supply Chain, Industrial Engineering, or a related field.
• 2–5 years of experience in warehouse, logistics, fulfillment, or operations management.
• Strong understanding of warehouse and fulfillment center operations.
• Strong people leadership and team management skills.
• Strong analytical and problem-solving skills, with the ability to identify root causes and drive solutions.
• Familiar with Warehouse Management Systems (WMS) and operational data analysis.
• Strong communication and cross-functional collaboration abilities.
• Strong ownership, execution discipline, and continuous improvement mindset.
• Willing to be placed all over Indonesia