Front Office Supervisor

2-4 Years

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Early Applicant

Job Description

Job Responsibilities

Supervise daily front office operations to ensure smooth and efficient workflow
Lead, train, and support Front Desk Agents in delivering high-quality guest service
Handle guest check-in/check-out processes and resolve guest complaints professionally
Coordinate with housekeeping, engineering, and other departments for guest needs
Monitor room status, reservations, and daily reports
Ensure front office procedures and service standards are maintained at all times
Assist in preparing duty schedules and monitoring staff performance
Maintain a professional, welcoming, and organized front office environment
Handle VIP arrivals and ensure special requests are met
Ensure compliance with hotel policies, SOPs, and safety standards

Requirements

Familiar using PowerPro system
Minimum education Diploma (D3)
Experience as Front Office Supervisor in hotel or minimum 23 years as Front Desk Agent (FDA)
Leadership skills with the ability to guide and motivate the team
Well-groomed, confident, and guest-oriented
Willing to be placed at Veranda Hotel & Residence @ Puri, West Jakarta