Front Office Staff
About the role
We are seeking an enthusiastic Front Office Staff to join our team at Unigraha Hotel in Pangkalan Kerinci Riau. This is a full-time position where you will be responsible for providing exceptional customer service and support to our guests.
Qualifications:
- Minimum Diploma (D3) or Bachelor's degree, preferably in Hospitality or Tourism
- Well-groomed with excellent communication and interpersonal skills
- Proficiency in English & Mandarin (both spoken and written)
- Minimum 1 year of experience in a similar role (fresh graduates are welcome to apply)
- Willing to work in shifts
- Able to perform under pressure and committed to delivering excellent customer service
Job Responsibilities:
- Greeting and welcoming guests in a friendly and professional manner
- Handling guest check-ins and check-outs efficiently
- Answering incoming calls and assisting guests with inquiries
- Managing guest requests and resolving any issues promptly
- Maintaining accurate records and updating reservation systems
- Assisting with other front office administrative tasks as required
Apply now for this exciting opportunity!
