Front Office Specialist

Role Description The Front Office Specialist is a full-time, on-site role based in Bali, Indonesia. This role is responsible for welcoming customers, managing front desk operations, and ensuring a professional and efficient reception experience. Daily tasks include answering phone calls, responding to inquiries, scheduling and managing appointments, and directing customers to appropriate staff or departments. The Front Office Specialist maintains accurate records of visits and appointments, supports basic administrative tasks such as data entry and document handling, and collaborates closely with sales and store teams to provide timely information on products, services, and order status. The role also involves maintaining a clean, organized reception area and upholding IndoLinen's customer service standards.

Qualifications

• Strong customer-facing skills, including Customer Service and Receptionist Duties.
• Professional phone handling abilities, including Phone Etiquette and managing incoming inquiries.
• Experience with Appointment Scheduling and basic front office administration.
• Clear and courteous Communication skills, both verbal and written.
• Previous experience in retail, hospitality, or front office roles is an advantage.
• Ability to work on-site in Bali, Indonesia, with a flexible and service-oriented attitude.
• Basic computer literacy (email, calendar tools, and office software); familiarity with POS or CRM systems is a plus.
• Organizational skills and attention to detail to manage multiple tasks efficiently.