Front Office / Receptionist

Company Description:

Our clinic is dedicated to providing exceptional dental care through a team of highly qualified dental specialists. We believe that outstanding dentistry goes beyond treatment - it requires precision, expertise, and a commitment to delivering the highest standard of care. By combining advanced technology with refined clinical techniques, we strive to achieve optimal oral health and natural, beautiful results for every patient.

Our multidisciplinary team works collaboratively to provide comprehensive dental solutions, ranging from preventive and restorative care to complex specialist treatments and aesthetic dentistry. Each treatment plan is thoughtfully designed to address the unique needs of every patient, ensuring personalized care, long-term results, and a seamless treatment experience.

Role Description:

The Front Office / Receptionist is responsible for delivering excellent patient service and ensuring smooth front desk operations at the dental clinic. This role serves as the first point of contact for patients, manages appointments and registration, supports administrative and cashiering activities, and coordinates with dentists and clinical staff to provide an efficient and positive patient experience.

Key Responsibilities:

1.Patient Service & Reception

• Welcome and assist patients professionally, courteously, and promptly.
• Handle patient inquiries, provide general information about clinic services, and direct patients to the appropriate staff.
• Maintain a positive patient experience and handle complaints or concerns professionally.

2.Appointment & Registration Management

• Schedule, confirm, reschedule, and manage patient appointments.
• Register new patients and update existing patient records accurately.
• Coordinate appointment schedules with dentists and dental assistants.
• Monitor patient arrivals, waiting times, and appointment flow.

3.Administrative & Medical Record Support

• Maintain accurate patient data, visit records, consent forms, and other administrative documents.
• Operate the clinic management system or electronic medical record (EMR) system.
• Ensure patient information is handled confidentially and in accordance with clinic policies.

4.Cashiering & Payment Administration

• Process patient payments, issue receipts, and record transactions accurately.
• Assist with daily cashier reconciliation and transaction reporting.
• Explain approved pricing information and coordinate payment-related inquiries with the relevant department.

5.Patient Coordination & Follow-Up

• Coordinate with dentists, dental assistants, and other departments to support smooth patient flow.
• Assist with appointment reminders, post-visit scheduling, and patient follow-ups.
• Support patient retention initiatives and communicate approved clinic promotions when required.

6.Front Desk Operations & Reporting

• Maintain a clean, organized, and professional reception area.
• Prepare daily reports related to appointments, patient visits, payments, and other front office activities.
• Follow clinic SOPs, service standards, and administrative procedures.
• Support other operational tasks assigned by the supervisor or Clinic Manager.

Qualifications:

For serious applicant only!

• Minimum education Diploma (D3) in Administration, Hospitality, Healthcare Administration, Communication or a related field is an advantage.
• Previous experience as a receptionist, front office staff, customer service representative, cashier, or administrative staff is preferred.
• Experience in a dental clinic, hospital, aesthetic clinic, or other healthcare facility is an advantage.
• Good verbal and written communication skills in English & Bahasa Indonesia.
• Proficient in Microsoft Office, Google Workspace, and basic computer operations.
• Strong organizational skills with good attention to detail and accuracy.
• Able to manage appointments, patient records, and transactions systematically.
• Willing to work in shifts, including weekends or public holidays, according to the clinic's operating schedule.