Front Office Manager - Hotel

Front Office Manager 

Based at Timor-Leste 

As a Front Office Manager, you will oversee all front office operations, including reception, reservations, concierge services and guest relations, ensuring seamless and memorable experience from arrival to departure. You will lead a dedicated front office team, drive service excellence and contribute to the hotel's revenue and reputation in a meaningful way.

This role offers genuine career growth within an organization that is at the forefront of Timor-Leste's exciting development story with future expansion plans. If you are passionate about people, committed to exceptional service standards and ready for an adventure, we want to hear from you.

The Perfect Fit 

To be considered for the role: the ideal candidate will: 

Be wiling to relocate to and reside in DILI, Timor-Leste 

Possess a minimum of a 3-5 years of experience in a front office or rooms division management role within a hotel or hospitality environment 

Hold a Bachelors degree or higher in Hotel Management, Hospitality, Business Administration or a related field 

Have demonstrated success leading and developing a front-of-house team in a multi cultural environment 

Be proficient in hotel property management systems (PMS) such as Opera, Room master or equivalent 

Possess strong knowledge of reservations platforms and online travel agents (OTAs) such as Booking.com, Expedia and TripAdvisor. 

Demonstrate excellent guest relations skills with a passion for delivering outstanding, personalized service 

Have a proven financial acumen with experience managing room revenue, occupancy optimization and front office budgets 

Be able to communicate professionally and effectively in written and spoken English 

Flexibility to work variable hours, including weekends and public holidays is required for this role