Front Office and Service Lead

Responsibilities

• Supervise daily service operations, ensure efficient and high-quality service delivery.
• Coordinate and monitor the service team, including scheduling and task assignments (Front Office and Cleaning Service)
• Ensure adherence to service standards, policies, and procedures.
• Provide support and guidance to team members, address operational challenges.
• Monitor service performance and identify opportunities for improvement.
• Analyze sales numbers and ensure service operations contribute positively to achieving overall revenue goals.
• Identify new sales opportunities through exceptional service, cross-selling, and up-selling where applicable.

Requirements

• Diploma or bachelor's degree in any field (preferably in hospitality or healthcare-related disciplines).
• Minimum of 2-3 years of experience in service operations
• Strong leadership and team coordination skills.
• Proficiency in using basic software tools for scheduling and reporting.
• Ability to multitask and manage operational and sales goals simultaneously.
• Solid understanding of service quality standards and how they align with customer satisfaction and revenue generation.