Front Desk Staff

Company Description

GiliFit Fitness Resort, located on Gili Trawangan in the pristine waters of North West Lombok, is a premier fitness destination established in 2019. Combining first-rate fitness facilities with stunning island views, the resort caters to fitness enthusiasts from across the globe. Offering a state-of-the-art gym, air-conditioned cardio spaces, a tranquil pool area, and a nutritious on-site restaurant, GiliFit is a sanctuary for training, relaxation, and healthy living. Whether you're an experienced athlete or new to fitness, our resort provides an environment to achieve your goals and unwind in paradise.

Role Description

As a Front Desk Staff member, you will manage day-to-day reception and customer service tasks, acting as the first point of contact for guests. Key responsibilities include answering phone calls, checking in and checking out guests, managing reservations, and assisting customers with inquiries. You will maintain a welcoming environment while handling administrative tasks to ensure smooth operations. This is a full-time, on-site role located in GiliFit, Gili Trawangan - Lombok.

Qualifications

• Strong customer service and communication skills to assist guests in a friendly and professional manner
• Basic computer skills for handling reservations, payments, and daily administrative tasks
• Previous experience in hospitality or fitness industries is a plus, but not mandatory
• Must be able to communicate in English
• Flexible and adaptable personality, able to work well in a fast-paced environment
• Willing to relocate to Gili Trawangan