Front Desk Staff

Summary :

Responsible for managing the front desk area, welcoming and serving professional

guests/visitors, handling incoming and outgoing communication channels (calls, emails, and

correspondence), and supporting basic office administration and facility operations to

ensure a positive company image and smooth daily office workflow.

Job Descriptions :

1. Greet guests, clients, and visitors in a friendly, professional manner, and manage

guest logbooks in compliance with security procedures.

2. Handle incoming calls, transfer them to the appropriate extensions or departments,

and record/forward messages promptly and accurately using proper phone

etiquette.

3. Manage, record, receive, and distribute incoming and outgoing mail, documents, and

packages in an organized manner.

4. Provide basic general information to guests and internal personnel regarding facility

operations and building coordination lines.

5. Support basic facility administrative tasks, including operating Microsoft Office

applications (Word, Excel, Outlook) for routine logging and reporting.

6. Ensure the lobby and front desk areas are clean, tidy, presentable, and secure in

accordance with company grooming and aesthetic standards.

7.Coordinate with the Facilities team (FM/FM Lead) regarding issue reporting, front

office supply needs, and common area maintenance.

Requirements :

1. Minimum Associate Degree (D3) or Bachelor's Degree (S1) in any major

(Communication, Languages, Hospitality, or Tourism preferred)

2. Minimum 1–2 years of experience in Front Office, Customer Service, Receptionist, or

Hospitality roles.

3. Proficient in spoken and written Indonesian, with good command of English (both

spoken and written email correspondence).

4. Experience in the BPO or gaming industry is an advantage.

5. Proficient in operating Google Workplace App (Sheet, Slides, Mail), managing visitor

logbooks, and handling incoming/outgoing document traffic.

6. Willing to work on weekends, public holidays, and shifting schedules including night

shifts.

7. Willing to be placed in Denpasar, Bali (WFO).