Front Desk Receptionist

Key Responsibilities

• Manage check-in and check-out procedures efficiently
• Handle phone calls, emails, and walk-in inquiries; direct them to the appropriate department
• Maintain accurate records of bookings, resident information, and visitor logs
• Coordinate with housekeeping, maintenance, and security teams to address resident needs
• Process payments, issue receipts, and manage front desk cash handling
• Respond to resident requests, complaints, or emergencies promptly and escalate when necessary
• Maintain a tidy, organized, and welcoming front desk and lobby area
• Support administrative tasks such as filing, data entry, and reporting
• Maintain the service standard and guest satisfaction as a priority

Qualifications

• 1–2 years of experience in a similar role (hotel, serviced apartments, or residences preferred)
• Fluent in English and Bahasa Indonesia (additional languages a plus)
• Proficient in Microsoft Office and property management systems
• Excellent communication, interpersonal, and problem-solving skills
• Well-groomed, professional appearance and demeanor
• Ability to work shifts, weekends, and public holidays
• Service-oriented mindset with strong attention to detail