Serve as the first point of contact for prospective students, parents, and existing students, delivering professional and friendly customer service.
Handle inquiries via phone, WhatsApp, email, social media, and walk-ins by providing accurate information about programs, schedules, pricing, and promotions.
Convert inquiries into student enrollments by actively following up with prospective students and recommending suitable programs based on their needs.
Process student registration, enrollment, payments, and receipts in accordance with company SOPs.
Maintain accurate and up-to-date student records, attendance logs, and registration documents.
Support student retention by maintaining good relationships with students and parents, handling basic concerns, and coordinating with relevant teams when needed.
Coordinate class schedules, tutor availability, and classroom usage to ensure smooth daily operations.
Prepare daily, weekly, and monthly administrative, sales, and operational reports for the Branch Head.
Manage branch operational supplies, including stationery, teaching materials, and refreshments.
Support the planning and execution of branch events, workshops, promotional activities, and student engagement programs.
Collaborate with the Sales, Marketing, Academic, and HQ teams to ensure smooth branch operations and achievement of branch targets.
Perform other operational, administrative, and customer service duties assigned by the Branch Head.
Requirements
Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
Fresh graduates are welcome to apply.
Confident in interacting with prospective students, parents, and existing students.
Strong organizational and multitasking skills with excellent attention to detail.
Proficient in Microsoft Office and Google Workspace (Docs, Sheets, Slides).
Ability to work independently, prioritize tasks, and adapt in a fast-paced environment.
Strong problem-solving skills with a proactive, positive, and service-oriented attitude.
Ability to handle confidential information with professionalism and integrity.
Target-oriented and comfortable supporting student enrollment and branch growth.
Willing to work on weekends and public holidays based on branch operational schedules.
