Fraud Monitoring Agent

PT Jalin Pembayaran Nusantara is looking for a Fraud Monitoring Agent to join our team on a contract-based basis.

Key Responsibilities

• Monitor payment transactions and identify suspicious, unusual, or potentially fraudulent activities.
• Conduct real-time and/or periodic transaction monitoring based on established fraud detection rules, alerts, and monitoring parameters.
• Analyze transaction patterns, customer behavior, and relevant data to identify potential fraud indicators.
• Perform initial investigation and assessment of fraud alerts and escalate potential fraud cases to the relevant team.
• Conduct follow-up analysis on suspicious transactions and support the fraud investigation process.
• Document monitoring results, investigation findings, and case handling accurately and comprehensively.
• Prepare periodic reports related to fraud monitoring activities, identified cases, and emerging fraud patterns.
• Support the review and improvement of fraud monitoring rules, scenarios, thresholds, and detection mechanisms.
• Coordinate with relevant internal teams in handling suspected fraudulent transactions and minimizing potential losses.
• Maintain confidentiality and security of transaction and customer-related information.
• Perform other fraud monitoring and investigation activities as assigned.

Requirements

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Accounting, Finance, Statistics, Mathematics, or other relevant fields.
• Minimum 1–2 years of experience in fraud monitoring, transaction monitoring, fraud investigation, payment operations, banking operations, fintech, or a related field.
• Have a good understanding of fraud typologies, suspicious transaction patterns, and fraud detection indicators, particularly in the payment or financial services industry.
• Strong analytical and critical thinking skills with the ability to identify unusual patterns and potential risks.
• Able to analyze transaction data and conduct basic investigation based on available information.
• Proficient in Microsoft Excel and comfortable working with large volumes of transaction data.
• Experience using fraud monitoring systems, transaction monitoring tools, case management systems, or other relevant monitoring platforms is an advantage.
• Detail-oriented, highly observant, and able to work accurately under pressure.
• Able to work independently as well as collaboratively with cross-functional teams.
• Willing to work in a shift-based environment, including weekends and public holidays, if required.
• Willing to be placed under a contract-based employment arrangement.

If you are analytical, detail-oriented, and passionate about preventing financial fraud in the payment industry, we would love to hear from you.

Apply now and join PT Jalin Pembayaran Nusantara!