Fraud Investigation Specialist - Offline Acquirer

About the Role

As a Fraud Investigation Specialist, you will play a critical role in safeguarding our merchant ecosystem and transaction platforms from fraud risks. You will monitor merchant and transaction activities, investigate suspicious behaviors, and develop fraud detection strategies to mitigate losses and protect business integrity.

You will work closely with Risk, Product, Legal, and Operations teams to enhance fraud controls, improve detection capabilities, and strengthen merchant risk management across POS and payment platforms. This role requires strong analytical skills, investigative mindset, and the ability to navigate complex fraud scenarios in a fast-paced fintech environment.

About Flip

Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.

After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip's ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.

What you'll do:

• Monitor merchant and transaction activities across POS platforms to identify suspicious behaviors, anomalies, and emerging fraud patterns.
• Conduct detailed investigations on suspicious merchants, transactions, refunds, and disputes.
• Analyze data to detect POS misuse, account takeover attempts, abnormal merchant behavior, and transactional manipulation.
• Develop and refine fraud detection rules, thresholds, and alert strategies.
• Support risk assessment for merchant onboarding and ongoing merchant monitoring.
• Coordinate with internal teams (Risk, Product, Legal, Operations) to resolve fraud cases and improve controls.
• Prepare reports and insights on fraud trends and case outcomes.
• Support incident response and recommend preventive measures to reduce fraud losses.

What You'll Need:

• Minimum 4 years experience in Fraud Management / Risk / Investigation, preferably in: POS Providers / Merchant Acquiring/ Payment Gateway / Fintech / QRIS Ecosystem
• Strong understanding of: Merchant lifecycle and POS operations, Common POS fraud schemes (fake transactions, refund abuse, transaction laundering, synthetic merchants, etc.)
• Experience handling disputes, chargebacks, and investigations.
• Experience working with fraud monitoring tools, dashboards, or case management systems.
• Ability to analyze large datasets, detect patterns, and derive insights (experience with SQL / data tools is a plus).
• Strong analytical thinking, attention to detail, and problem-solving mindset.
• Good communication skills and ability to collaborate with cross-functional teams.
• Willing to work in shifts, including weekends and public holidays if required.
• Integrity, high sense of responsibility, and ability to work under pressure.