About MENARD
Founded in 1959, MENARD is a prestigious Japanese skincare and cosmetics house known for merging cutting-edge dermatological research. With a commitment to seeking true beauty, MENARD creates luxurious skincare rituals that elevate both skin and lifestyle.
As we continue to expand our brand presence globally, we are seeking a passionate Flagship Store Manager to help deliver our story of beauty with integrity and sophistication.
Role Overview
As the Flagship Store Manager for a luxury beauty and skincare brand, you will be the brand ambassador responsible for delivering an exceptional client experience while driving the store's commercial success. You will lead and inspire a high-performing team, ensure operational excellence, and uphold the luxury service standards that define the brand. This role blends sales leadership, customer relationship management, team development, and in-store brand representation.
Reports To : Director sales & marketing & Director Operations
Department : Operations & Sales
Employment Type : Full-time
Location : Surabaya, Indonesia
Training: 1 - 2 month in Jakarta
Key Responsibilities
Sales & Business Development
- Drive store sales performance and achieve or exceed sales targets
- Develop and implement strategies to increase customer foot traffic and sales conversions
- Conduct regular store performance reviews and identify areas for improvement
Team Leadership & Management
- Train and develop a high-performing store team
- Conduct regular team meetings and performance reviews
- Foster a positive and inclusive work environment
- Address employee concerns and resolve conflicts effectively
Customer Service
- Provide exceptional customer service to all store visitors, ensuring a memorable shopping experience
- Build strong customer relationships and foster loyalty
- Handle customer inquiries and complaints professionally and efficiently
- Provide personalized product recommendations based on customer needs and preferences
Store Operations
- Ensure the store is always clean, organized, and visually appealing
- Manage store inventory, including receiving, stocking, and processing returns
- Oversee store maintenance and ensure compliance with all safety and security regulations
- Implement visual merchandising guidelines and maintain attractive store displays
- Ensure adherence to all company policies and procedures
Brand Representation
- Represent the brand with professionalism and enthusiasm
- Participate in store events and promotions
- Maintain a strong understanding of Menard's brand values and philosophy
Ideal Candidate
- 3–5+ years of experience in luxury retail, ideally in beauty, skincare and cosmetics
- Deep appreciation for Japanese aesthetics, skincare, and prestige consumer experience
- Proven track record in store leadership with strong sales and team results
- Experience in delivering exceptional customer service in a high-end environment
- Passionate about luxury beauty and skincare with deep product knowledge
- Strong leadership skills with the ability to motivate, train, and inspire
- Excelent interpersonal and communication skills, with a flair for clienteling
- Commercially savvy, detail-oriented, and results-driven
- Highly organized with a strong sense of aesthetics and store presentation
- Comfortable with digital tools (CRM systems, POS, and reporting software)
- Must be willing to attend training sessions held in Jakarta for a duration of 1 to 2 months
What MENARD Offers
- A unique opportunity to be part of one of Japan's most revered luxury skincare brands
- Dynamic, cross-functional collaboration with teams across marketing, e-commerce, and retail
- A culture that values refinement, respect, and innovation
- Competitive salary, skincare allowance, and professional development opportunities
